Heather Holtman
Erlanger,KY
Summary
Dynamic individual with hands-on experience in admissions and event planning. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Loves healthy competition and the University of Cincinnati. A true Bearcat for life.
Overview
30
30
years of professional experience
Work History
Enrollment Services Advisor
University of Cincinnati
Cincinnati, OH
02.2023 - Current
- Act as the first point of contact for prospective students, building relationships to help them navigate the application and enrollment process.
- Managed between 70 and 100 incoming calls, texts, and emails per day from prospective students
- Met or exceeded enrollment goals each semester
- Work closely with recruitment and program directors
- Provide guidance on academic programs, transfer credits, financial aid, and, in some cases, assist in building competitive applications.
- Utilize Customer Relationship Management (CRM) systems to maintain accurate student records, analyze data, and prepare reports.
- Explain university admissions policies and procedures.
- Engage with specific populations, including, but not limited to, transfer, international, and under-represented students.
- Coordinate with various departments to support student needs, for instance, housing, billing, and registration.
Administrative Assistant and Financial Administrative Assistant
Erlanger Elsmere Schools
Erlanger, KY
08.2015 - 02.2023
- Managed key administrative operations supporting faculty, leadership, and student services.
- Streamlined internal communication processes, improving workflow efficiency.
- Acted as the primary point of contact for parent and community engagement initiatives.
- Managed budgets; approximately $1 million per fiscal year; utilizing funds to the most effective and efficient usage, keeping within the procedures and policies of the state's KRS laws.
- Organized events such as teacher appreciation luncheons, field trips, positive reinforcement activities, and promoted positive mental health initiatives.
- Performed communicative outreach with students, creating opportunities for students to form small groups with peers unlike themselves to learn acceptance, empathy, and understanding within the population.
- Participated in Social-Emotional Learning training.
- Completed the Parent Academy training: Learned to advocate effectively for students as well as techniques to support their academic and social-emotional needs at home.
Program Director/Instructor
Multiple Studios
Milford, OH
08.1996 - 05.2008
- Coordinated and administered a complete dance program for approximately 100 students.
- Managed budget allocations to optimize resource distribution.
- Instructed weekly classes in various dance styles, fostering student creativity and technical skills.
- Organized and coordinated dance recitals, enhancing students' performance experience and confidence.
- Choreographed routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Education
Bachelor of Arts - Communications
University of Cincinnati
Cincinnati, OH05.2025
Skills
- Cross-Functional Collaboration
- Student Advising
- Event Planning and Execution
- Budget Management
- Teaching
- Public Speaking
- Student Engagement
- Recruitment
- Admissions Operations: Slate/Salesforce
- Manage Vendor Relationships
- Supervising/Leadership
Timeline
Enrollment Services Advisor
University of Cincinnati
02.2023 - Current
Administrative Assistant and Financial Administrative Assistant
Erlanger Elsmere Schools
08.2015 - 02.2023
Program Director/Instructor
Multiple Studios
08.1996 - 05.2008
Bachelor of Arts - Communications
University of Cincinnati
Honors & Leadership
- Graduated Magna Cum Laude, - Lead Enrollment Services Advisor, Team 1906 (2024), - University to Business (U2B) Scholarship Committee Member