Destiny Thomas
Fresno,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
8
8
years of professional experience
Work History
Enrollment Services Advisor
University of Phoenix
Tempe, AZ
05.2022 - Current
- Counseled students on degree requirements, program options and transfer credits.
- Maintained student records in accordance with FERPA and FAFSA guidelines.
- Maintained detailed records of all student inquiries, applications, admissions decisions, and matriculations.
- Coordinated activities between departments within the college and university related to student recruitment efforts.
- Performed follow-up activities with prospective students who had not yet committed to enrolling at the institution.
Collections Trainer
ARstrat
Sugar Land, TX
07.2017 - 05.2022
- Designed and developed training materials for new employees in the organization.
- Explained goals and expectations required of trainees.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Received payment and posted to appropriate customer accounts.
Team Lead
Xerox
Houston, TX
02.2016 - 07.2017
- Created detailed reports on team activities as requested by management.
- Monitored team performance against targets, taking corrective action where necessary.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Responsible for assisting the team when call volume is over designated count
- Trained team members on new humana policy and primary care provider updates
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ11-2024
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ02-2021
High School Diploma -
Lawrence E Elkins High School
Missouri City, TX05-2013
Skills
- Records Maintenance
- Student Support
- Microsoft Office Expertise
- Critical Thinking
- Problem-Solving
- Inbound and Outbound Calling
- Complaint Resolution
- CRM Software
- Staff Training
- Payroll systems
- Spreadsheets
- Listening Actively
- Decision-Making
References
References available upon request.
Timeline
Enrollment Services Advisor
University of Phoenix
05.2022 - Current
Collections Trainer
ARstrat
07.2017 - 05.2022
Team Lead
Xerox
02.2016 - 07.2017
MBA - Business Administration
University of Phoenix
Associate of Science - Health Administration
University of Phoenix
High School Diploma -
Lawrence E Elkins High School