Heather Howard
I am a customer service–driven manager who prioritizes building strong, authentic relationships with customers. I believe that developing deep product expertise and consistently following through on customer needs are essential to earning trust and fostering long-term customer loyalty. I also believe that an educated and empowered team is the foundation of a successful organization. By equipping employees with the knowledge, resources, and confidence to make informed decisions, I promote independence, accountability, and effective, customer-focused problem-solving. My goal is to cultivate an environment where both customers and team members feel valued, supported, and confident in the experience we deliver. I am confident that strong sales results are a natural outcome of strong teams—teams that are knowledgeable, empowered, accountable, and committed to going above and beyond for their customers.
Work History
Sales Manager
28 Years 4 Months- Core managerial responsibilities include scheduling, accounts payable, point-of-sale (POS) operations, communications, new hire training, store operations, and performance management.
- Drive customer engagement initiatives and lead by example in both staff training and customer service delivery.
- Consistently meet or exceed established service performance metrics.
- Develop and expand the customer base while fostering a team culture that supports the same objective.
- Collaborate with the management team to achieve and exceed sales targets.
- Celebrate achievements and implement strategies to enhance performance and address areas of improvement.