Heather Hughes
Vancouver,WA
Summary
Strong Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy.
Overview
9
9
years of professional experience
Work History
General Manager
Iron Gate Properties LLC
04.2019 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Regularly reported to Stakeholders in great detail.
Director of Human Resources
Iron Gate Properties LLC
04.2017 - 04.2019
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Conducted thorough job analyses to develop accurate position descriptions and salary structures.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
Assistant District Manager
Iron Gate Properties LLC
03.2015 - 04.2017
- Developed strong relationships with store managers, leading to increased collaboration and goal achievement.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Assisted in annual budget planning for the district, contributing to financial stability and growth.
- Collaborated with the District Manager to share best practices and drive overall company success.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
No Degree - Psychology
Clark College
Vancouver, WASkills
- Operations Oversight
- Contract Negotiations
- Project Management
- Exceptional Interpersonal Communication
- Business Development
- Effective Leader
Timeline
General Manager
Iron Gate Properties LLC
04.2019 - Current
Director of Human Resources
Iron Gate Properties LLC
04.2017 - 04.2019
Assistant District Manager
Iron Gate Properties LLC
03.2015 - 04.2017
No Degree - Psychology
Clark College
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