Heather Hulme
Celina,TX
Summary
Efficient Client Intake Coordinator with comprehensive knowledge in client servicing and productivity management. Highly skilled at assessing customer needs, coordinating services, and maintaining detailed administrative and procedural processes. Strong communication abilities have contributed significantly to improving client satisfaction rates. Possess solid skills in organization, time management, and multitasking that help streamline operations and improve efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Intake Coordinator
Taylor Counseling Group
Dallas, TX
03.2024 - Current
- Scheduled appointments with clients and coordinated follow up communications.
- Collected client data, including contact information, medical history, insurance details, and other relevant documents.
- Verified insurance coverage eligibility to ensure proper billing procedures were followed.
- Assisted in coordinating client referrals to outside providers as needed.
- Answered inquiries from clients regarding their accounts or services provided by the organization.
- Provided emotional support to clients during times of distress or crisis situations.
- Facilitated communication between clients and other departments within the organization as needed.
- Ensured adherence to all state regulations related to intake processes.
- Assisted in training new employees on intake procedures and policies.
Healthcare Recruiter
Ironside Human Resources
Dallas, TX
07.2022 - 08.2023
- Developed job postings and advertised positions to attract qualified candidates.
- Conducted phone screens with potential applicants and evaluated their qualifications.
- Scheduled interviews between the hiring manager and potential candidates.
- Maintained a database of applicant information and tracked open requisitions.
- Collaborated with department managers to understand current staffing needs.
- Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
- Provided guidance to new employees regarding onboarding processes and policies.
- Advised management on recruitment strategies designed to meet organizational goals.
- Negotiated salary offers with applicants to ensure mutual satisfaction from both parties involved in the hiring process.
- Ensured compliance with applicable laws regarding equal opportunity employment practices.
- Responded promptly to inquiries from applicants concerning their applications or interview status.
- Sourced, screened and interviewed candidates to fill clinical, corporate staff and variety of other positions.
- Established and maintained strategic relationships with professional associations and industry contacts to identify potential candidates.
Escrow Assistant
Brown County Abstract Company
Brownwood, TX
07.2020 - 05.2022
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
- Processed payments from buyers and sellers in a timely manner.
- Maintained accurate records of all escrow accounts and transactions.
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Ensured compliance with state laws and regulations regarding real estate transactions.
- Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
- Provided customer service through phone calls or emails promptly and professionally.
- Conducted research on properties to determine ownership status prior to closing.
- Collaborated with team members to ensure all aspects of an escrow are completed accurately.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Notarized documents when necessary during the course of a transaction.
- Facilitated clear and effective communication between brokers, borrowers, and lenders.
Server
Buffalo Wild Wings
Waco, TX
01.2016 - 07.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Psychology
Tarleton State University
Stephenville, TX05-2020
Associate of Arts - Liberal Arts And General Studies
McLennan Community College
Waco, TX05-2018
Master of Science - General Mental Health Counseling
Walden University
Minneapolis, MNSkills
- Client assessment
- Multi-Line Phone Systems
- Appointment Scheduling
- Insurance Verification
- Confidentiality
- Office Administration
- Microsoft Office
- Critical Thinking
- Written Communication
- Task Prioritization
- Multitasking
- Reliability
- File Organization
- Time management abilities
Certification
- Texas Notary Public - September 2025
Timeline
Client Intake Coordinator
Taylor Counseling Group
03.2024 - Current
Healthcare Recruiter
Ironside Human Resources
07.2022 - 08.2023
Escrow Assistant
Brown County Abstract Company
07.2020 - 05.2022
Server
Buffalo Wild Wings
01.2016 - 07.2020
Bachelor of Science - Psychology
Tarleton State University
Associate of Arts - Liberal Arts And General Studies
McLennan Community College
Master of Science - General Mental Health Counseling
Walden University
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