Heather Humphrey
Houston
Summary
Qualified Account Manager with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Spec's Wines, Spirits & Finer Foods
08.2024 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive brand image.
- Conducted regular follow-ups with clients to ensure satisfaction and identify potential upsell opportunities, maintaining a high retention rate.
- Developed new business opportunities within existing accounts, resulting in expanded market share.
- Increased sales revenue by building strong relationships with clients and understanding their needs.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Sales Representative
Favorite Brands/Southern Glazer's
05.2018 - 05.2024
- Increased high volume territory revenue from $1.1 to $1.5 mil over 2020-2023
- Boosted points of distribution by 15% through partnership with suppliers in planning successful wine events and dinners
- Strategized and executed targeted sales initiatives to build long-term relationships with key decision makers, driving an increase in customer retention
- Expanded brand recognition of new portfolios with consistent presentations and weekly newsletters
- Organized monthly wine tastings resulting in expanded brand recognition and revenue
- Analyzed data and insights to increase sales, grow customer business, and better achieve objectives
Lead Bartender
The Tasting Room/a'Bouzy Restaurant
03.2015 - 04.2018
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Office Manager
The Hope And Healing Center
09.2012 - 02.2015
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Implemented office procedures by setting objectives to guide steady workflow
Recruiting Specialist
Houston City Personnel
08.2011 - 08.2012
- Managed recruitment by posting positions, sourcing, interviewing, and extending offers
- Interviewed job applications, obtaining information on training, work history, and job skills
- Actively pursued new business relationships with potential clients
- Screened and pre-interviewed candidates referred for hiring consideration
Education
Bachelor Of Arts - Psychology
University Of Houston
Houston, TX05.2006
Skills
- Critical Analysis
- Market Expansion
- Client Relationship Development
- Strong Interpersonal Communication
- Operational Leadership
- Organizational Efficiency
- Persuasive Communication Skills
- Effective Presentation Skills
- Effective Relationship Management
- Sales Forecasting Expertise
- Employee Training
- Sales closing
Accomplishments
- Awarded three incentive trips to wineries after achieving supplier sales goals
- Successfully passed the Certified Specialist of Wine exam in 2019
Certification
CSW
MBTI Life Coach
Certified Specialist of Wine
The Certified Specialist of Wine (CSW) Exam is a rigorous exam, which tests a candidate’s wine knowledge and mastery of key elements within the worlds of viticulture and wine production. This certification is widely recognized and regarded by the international wine industry.
The CSW Exam consists of 100 multiple-choice questions, with all question content drawn exclusively from the CSW Study Guide. Candidates are provided with one (1) hour in which to complete the exam.
Timeline
Inside Sales Representative
Spec's Wines, Spirits & Finer Foods
08.2024 - Current
Sales Representative
Favorite Brands/Southern Glazer's
05.2018 - 05.2024
Lead Bartender
The Tasting Room/a'Bouzy Restaurant
03.2015 - 04.2018
Office Manager
The Hope And Healing Center
09.2012 - 02.2015
Recruiting Specialist
Houston City Personnel
08.2011 - 08.2012
CSW
MBTI Life Coach
Bachelor Of Arts - Psychology
University Of Houston
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