Heather Isbell
Calera,Alabama
Overview
4
4
years of professional experience
Work History
Service Manager
Pepboys
Pelham, AL
05.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Commercial Sales Manager
Lowes Home Improvment
Alabaster, AL
04.2020 - 01.2023
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
Education
High School Diploma -
Jemison High School
Jemison, AL05.1999
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time Management
- Conflict Resolution
- Trustworthy and Honest
- Team Collaboration and Leadership
- KPI Monitoring
- Employee Relations
- Workplace Safety
Timeline
Service Manager
Pepboys
05.2023 - Current
Commercial Sales Manager
Lowes Home Improvment
04.2020 - 01.2023
High School Diploma -
Jemison High School