Heather Ivey, LPN, LE
Ringgold,GA
Summary
Experienced healthcare professional with strong emphasis on patient care, communication, empathy, and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Medical Aesthetician
Skin Cancer & Cosmetic Dermatology Center
02.2024 - Current
- Deliver personalized skincare consultations to assess patient needs and recommend appropriate treatments.
- Administer advanced cosmetic procedures, including chemical peels, microneedling, and laser therapy, ensuring optimal patient outcomes.
- Educate patients on post-treatment care, enhancing compliance and satisfaction with results.
Phone Triage/Vascular Surgery Nurse (PRN)
University Surgical Associates
04.2021 - 12.2021
- Triaged high acuity inbound calls for over 30 surgeons, using critical thinking to evaluate problems and determine solutions.
- Scheduled patients for surgical procedures, providing post-operative care instructions and coordinating follow-up visits.
- Notified patients of test results, dressed wounds, and removed sutures.
Care Coordinator/Internal Medicine Clinic Nurse
Erlanger Health System
11.2017 - 01.2021
- Effectively managed patient caseloads post hospital discharge, ensuring timely follow-up and appropriate interventions to reduce hospital readmission rates.
- Completed prior authorizations, disability forms, and referral requests.
- Roomed patients, administered injections, and performed blood draws and laboratory testing.
Clinical Coordinator/Clinic Supervisor
The Chattanooga Heart Institute
07.2010 - 11.2017
- Supervised daily clinic operations, ensuring adherence to protocols and quality standards.
- Developed operational policies, streamlining processes to improve clinic efficiency and compliance.
- Coordinated staff schedules, optimizing resource allocation for patient care efficiency.
- Led performance evaluations, providing constructive feedback to foster professional development among staff.
- Delivered effective onboarding and training to new and existing employees.
- Monitored inventory levels, managing supply orders to prevent shortages and maintain workflow.
- Ensured compliance with state regulations through diligent monitoring of clinic procedures and documentation practices. Maintained score of 100% on all laboratory accreditation inspections.
Education
Certificate - Aesthetics
Brillare Beauty Institute
Chattanooga, TN2023
Diploma - Practical Nursing
Dalton State College
Dalton, GA2008
Associate of Applied Science - Criminal Justice
Miller-Motte Technical College
Chattanooga, TN2006
Skills
- Nursing team leadership
- Comprehensive patient evaluations
- Clinical decision-making
- Infection safety protocols
Certification
- LPN (eLPNC), Georgia Board of Nursing
- BLS for Healthcare Providers, American Heart Association
Timeline
Licensed Medical Aesthetician
Skin Cancer & Cosmetic Dermatology Center
02.2024 - Current
Phone Triage/Vascular Surgery Nurse (PRN)
University Surgical Associates
04.2021 - 12.2021
Care Coordinator/Internal Medicine Clinic Nurse
Erlanger Health System
11.2017 - 01.2021
Clinical Coordinator/Clinic Supervisor
The Chattanooga Heart Institute
07.2010 - 11.2017
Certificate - Aesthetics
Brillare Beauty Institute
Diploma - Practical Nursing
Dalton State College
Associate of Applied Science - Criminal Justice
Miller-Motte Technical College