Heather Jackson
Washougal,WA
Summary
Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Store Manager
OSL Retal Services
Vancouver, WA
06.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Waitress
Olive Garden
Vancouver , WA
05.2022 - 06.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
Dispatcher/ Lead CSR
Mr. Appliance Of Sw Idaho
Vancouver , WA
05.2019 - 05.2022
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Waitress/Cocktail Server and Barback
Palace Casino And Hotel
La Center, WA
08.2017 - 05.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
Education
Nurses Assistant Registered - Nursing
Clark College
Vancouver, WA06-2007
Skills
- Retail Transactions Processing
- Maximizing Profitability
- Strategic Sales
- Leading Staff Meetings
Timeline
Store Manager
OSL Retal Services
06.2023 - Current
Waitress
Olive Garden
05.2022 - 06.2023
Dispatcher/ Lead CSR
Mr. Appliance Of Sw Idaho
05.2019 - 05.2022
Waitress/Cocktail Server and Barback
Palace Casino And Hotel
08.2017 - 05.2019
Nurses Assistant Registered - Nursing
Clark College
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