Summary
Overview
Work History
Education
Skills
Timeline
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Heather Jeffords

Charlotte,NC

Summary

Dynamic professional with a proven track record in small business operations and customer relations, notably at ECOMAIDS. Excelled in enhancing customer satisfaction and retention through effective policy implementation and strategic sales approaches. Skilled in records management and team performance optimization, demonstrating a unique blend of hard and soft skills to drive success.

Overview

7
7
years of professional experience

Work History

Co-Owner

Move Out Busters
01.2019 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Field Manager

ECOMAIDS
04.2019 - 06.2024
  • Performed quality control inspections on phases of field operations.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Optimized team performance through ongoing coaching, training, and development initiatives.

Veterinary Assistant

Leesville Animal Hospital
01.2018 - 11.2019
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Improved client relations through effective communication and education on pet health needs.

Education

Associate of Science - General Studies

Wake Technical Community College
Raleigh, NC
05-2006

Skills

  • Small business operations
  • Customer Relations
  • Policy and procedure implementation
  • Sales Strategies
  • Records Management
  • Customer Retention

Timeline

Field Manager

ECOMAIDS
04.2019 - 06.2024

Co-Owner

Move Out Busters
01.2019 - Current

Veterinary Assistant

Leesville Animal Hospital
01.2018 - 11.2019

Associate of Science - General Studies

Wake Technical Community College

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Heather Jeffords