Heather Johnson
Fowlerville,Michigan
Summary
With a proven track record at Marks Mid Town Coney, I excel in delivering exceptional customer service and maintaining high productivity through effective multitasking. My expertise includes cash handling and fostering guest engagement, significantly enhancing dining experiences. Skilled in both team collaboration and independent problem-solving, I consistently contribute to workplace efficiency and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Marks Mid Town Coney
09.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Stateside Deli
11.2021 - 03.2024
• Utilize customer service skills including solving customer issues, cash/credit card sales, timely and correct delivery of orders
• Assist with training and mentoring of new staff
• POS system
• Organized and prioritized tasks for successful shifts
• Prep work
Tree Trimmer
Wright Tree Services
10.2017 - 04.2020
• Trimmed trees according to specifications of Detroit Edison
• Strict adherence to protocols to ensure the safety of the team
• Recognized as a dependable and valuable asset in both day-to-day operations and storm recovery
Education
High School Diploma - General
Howell High School
Howell05.1993
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Multitasking and organization
Certification
CDL class B with Air endorsement - with updated Med Card.
WorkKeys Skill Report Scores
o Applied Math: Level 5/7
o Workplace Documents: Level 6/7
o Graphic Literacy: Level 5/7
Timeline
Server
Stateside Deli
11.2021 - 03.2024
Tree Trimmer
Wright Tree Services
10.2017 - 04.2020
Server
Marks Mid Town Coney
09.2010 - Current
CDL class B with Air endorsement - with updated Med Card.
WorkKeys Skill Report Scores
o Applied Math: Level 5/7
o Workplace Documents: Level 6/7
o Graphic Literacy: Level 5/7
High School Diploma - General
Howell High School
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