Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Johnson

Fowlerville,Michigan

Summary

With a proven track record at Marks Mid Town Coney, I excel in delivering exceptional customer service and maintaining high productivity through effective multitasking. My expertise includes cash handling and fostering guest engagement, significantly enhancing dining experiences. Skilled in both team collaboration and independent problem-solving, I consistently contribute to workplace efficiency and customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Marks Mid Town Coney
09.2010 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Stateside Deli
11.2021 - 03.2024

• Utilize customer service skills including solving customer issues, cash/credit card sales, timely and correct delivery of orders

• Assist with training and mentoring of new staff

• POS system

• Organized and prioritized tasks for successful shifts

• Prep work

Tree Trimmer

Wright Tree Services
10.2017 - 04.2020

• Trimmed trees according to specifications of Detroit Edison

• Strict adherence to protocols to ensure the safety of the team

• Recognized as a dependable and valuable asset in both day-to-day operations and storm recovery

Education

High School Diploma - General

Howell High School
Howell
05.1993

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Multitasking and organization

Certification

CDL class B with Air endorsement - with updated Med Card.

WorkKeys Skill Report Scores

o Applied Math: Level 5/7

o Workplace Documents: Level 6/7

o Graphic Literacy: Level 5/7

Timeline

Server

Stateside Deli
11.2021 - 03.2024

Tree Trimmer

Wright Tree Services
10.2017 - 04.2020

Server

Marks Mid Town Coney
09.2010 - Current

CDL class B with Air endorsement - with updated Med Card.

WorkKeys Skill Report Scores

o Applied Math: Level 5/7

o Workplace Documents: Level 6/7

o Graphic Literacy: Level 5/7

High School Diploma - General

Howell High School
Heather Johnson