Heather Johnson
Fort Mill,SC
Summary
Empathetic Senior Case Manager with over 7 years of experience in client-focused case management, dedicated to addressing and resolving client needs with precision and care. Expertise in building strong relationships and effectively guiding clients through complex situations, ensuring their voices are heard and valued. A compassionate professional committed to community service, consistently striving to make a positive impact through meaningful engagement and support for others.
Overview
28
28
years of professional experience
Work History
Senior Case Manager
Walmart
04.2022 - Current
- Assemble and manage investigative files and evidentiary packages for internal and external stakeholders, including legal counsel and leadership.
- Identify evidence requirements, determine collection methodologies, and gather, catalog, and interpret investigative data.
- Serve as a centralized intake resource for identifying and assessing business threats, vulnerabilities, and fraud risks.
- Communicate response protocols and provide subject-matter expertise to business partners across the organization.
- Develop standardized and ad hoc reporting to deliver actionable insights to leadership.
- Lead multiple workstreams and small-scale projects by aligning stakeholders, managing changing priorities, and delivering recommended solutions.
- Maintain strong sponsor and stakeholder relationships through clear communication, education, and expectation management.
- Model and reinforce company policies, ethics, and compliance standards in all investigative and business processes.
Case Manager I
Walmart
01.2019 - 04.2022
- Conduct investigations in accordance with company standards and established protocols.
- Gather, analyze, and evaluate case materials and supporting documentation.
- Develop recommendations and provide guidance to business leaders on case outcomes and next steps.
Human Resources Analyst I – HR
Walmart, Inc.
01.2018 - 01.2019
- Supported leadership with recruitment, staffing, performance, scheduling, and succession planning.
- Analyzed HR-related data to identify trends, risks, and improvement opportunities.
- Delivered guidance on HR initiatives, compliance requirements, and process execution.
- Demonstrated strong adaptability, professional judgment, and results-focused execution.
Senior Coordinator, Human Resources
Walmart, Inc.
10.2015 - 01.2018
- Administered HR processes including onboarding, scheduling, testing, and record management.
- Maintained confidentiality of sensitive employee information and supported payroll and reporting functions.
- Provided administrative and operational support to ensure high-quality HR service delivery.
Administrative Assistant II
Walmart, Inc.
02.2015 - 10.2015
- Supported departmental operations by managing calendars, meetings, and communications.
- Organizing and maintaining data and reports; and coordinating activities and travel.
- Provided administrative and logistical support to leaders and teams, ensuring deadlines and priorities were met while maintaining confidentiality and compliance with company policies.
- Used strong organizational, communication, and computer skills to assist with projects, adapt to change, and promote collaboration, integrity, and customer focus across the business.
Office Manager
Mariner
01.1998 - 12.2002
- Managed office operations, administrative functions, and day-to-day business support activities.
Education
Associate of Arts -
York Technical College
Rock Hill, SCSkills
- Case management and analysis
- Evidence gathering and analysis
- Risk analysis and mitigation
- Effective communication with executives
- Knowledge of employment practices
- Workflow improvement and performance reporting
- Ethical decision-making
Timeline
Senior Case Manager
Walmart
04.2022 - Current
Case Manager I
Walmart
01.2019 - 04.2022
Human Resources Analyst I – HR
Walmart, Inc.
01.2018 - 01.2019
Senior Coordinator, Human Resources
Walmart, Inc.
10.2015 - 01.2018
Administrative Assistant II
Walmart, Inc.
02.2015 - 10.2015
Office Manager
Mariner
01.1998 - 12.2002
Associate of Arts -
York Technical College