Michelle Smith

Advanced to senior case manager position, applied encompass philosophy to strengthen leadership strategies.

Tracked and analyzed key performance indicators to inform case management decisions.

Developed expertise in encompass philosophy, enhancing team leadership effectiveness.

Advocated for patients by coordinating care and facilitating timely transitions to improve patient outcomes.

Managed avoidable days and improved skilled nursing facility rates to facilitate patient discharges and satisfaction.

Optimized healthcare resources by applying knowledge of financial and clinical success factors to enhance patient care.

Contributed to performance improvement teams addressing social determinants of health to better meet patient needs.

Demonstrated leadership as an informal leader within the case management team.

Precepted new case managers, offering support with challenging patient situations.

Assumed responsibilities of director during medical leave to sustain departmental functions.

Engaged in ongoing education by attending case management conferences for professional development.

• Executed strategic sales plans to meet corporate goals successfully.
• Cultivated strong client relationships, ensuring satisfaction and loyalty.
• Directed team of sales representatives, maximizing results through focused leadership and support.
• Trained staff on product knowledge and customer service excellence.
• Generated comprehensive reports on regional sales performance, providing insights for strategic decision-making.
• Introduced creative methods to boost brand visibility among target demographics.

• Managed care for approximately 150 patients on active and inactive waitlists, optimizing patient flow and readiness.
• Mentored transplant coordinators at Erlanger Health System, enhancing team competencies and care quality.
• Conducted patient orientation classes for new kidney transplant recipients and families, ensuring understanding of transplant processes and post-operative care.
• Ensured compliance with CMS guidelines and UNOS regulations at Erlanger Medical Center's transplant center.
• Facilitated scheduling for staffing vacations and on-call shifts.

• Delivered renal education classes, focusing on critical care and dialysis to improve patient knowledge and self-management.
• Educated new dialysis patients and individuals with stage IV and V kidney failure on treatment options and lifestyle modifications.
• Collaborated with education team at Erlanger Health System to enhance renal education programs.
• Conducted Foley rounds in all ICUs to reduce CAUTI rates hospital-wide.
• Participated in CAUTI steering committee meetings to discuss strategies for reducing infection rates., fall prevention, and donation committees to improve patient outcomes.
• Maintained ACLS and BLS instructor certifications for ongoing training.

• Oversaw operations of cardiac stepdown, heart failure, and short stay units, ensuring optimal patient care and safety.
• Managed staff schedules, vacation requests, and on-call rotations, facilitating adequate coverage and team support.
• Delivered nursing care during staffing shortages, adapting to patient acuity to maintain high care standards.
• Ensured adherence to JCAHO standards across all three units through regular updates.
• Maintained employee files, ensuring credentialing and licensure compliance for all staff.
• Participated in management forums to share best practices and operational insights.