HEATHER JOHNSON

National Account Manager | Cogent Communications
September 2022 – Present

• Manage and grow a portfolio of enterprise accounts through strategic prospecting, relationship development, and consultative selling.
• Generate new business opportunities through cold calling, face-to-face meetings, networking, and territory development.
• Conduct sales presentations and discovery calls to identify customer needs and recommend tailored telecom and network solutions including DIA, P2P, Colocation, and Optical Wavelength services.
• Consistently exceed monthly sales quotas and performance expectations in a competitive sales environment.
• Achieved 2026 annual sales goal by April 2026 and currently on track for President’s Club recognition.
• Maintained over 115% quota attainment for four consecutive months and recognized as a top sales producer on regional sales calls.
• Ranked among the Top 10 National Account Managers within the organization.
• Manage renewals, upgrades, and account expansion opportunities to increase recurring revenue and strengthen long-term customer partnerships.
• Partner with customers to resolve billing concerns, manage circuit utilization, and deliver high-level customer support and account management.
• Utilize Salesforce CRM to manage pipeline activity, forecasting, account tracking, and customer engagement.
• Successfully transitioned into enterprise technology sales with no prior telecom or sales background and rapidly became a top-performing representative.
• Enterprise Sales
• Account Management
• Relationship Building
• Consultative Selling
• Prospecting & Lead Generation
• Cold Calling
• Client Retention
• Territory Development
• Sales Presentations
• Pipeline Management
• Revenue Growth
• Contract Renewals
• Negotiation
• Customer Success
• Solution Selling
• Salesforce CRM
• Telecommunications Sales

• Established customer loyalty and client base of over 50 customers.
• Effectively Communicate with the customer
• Time proficiency with all orders taken
• Manage multiple orders
• Find alternative solutions when items are out of stock
• Review items requested by customer and allocate appropriate time to shop and deliver order.
• Reach out to customer for any additional items they may want to request.
• Notified all clients when items were delivered to requested area and ensured customer was satisfied with their items and experience.

• Managed over 100 customer accounts
• Coordinated and set up events the ranged from annual Safety Day to employee appreciation dates
• Tool inventory system-updated with new tools, photos, and inventory.
• On-boarding new employees: paperwork, exams, background checks,
• Seek out uniform supplier and order employee uniforms and gear.
• Manage vendor relationships
• Sending out payroll to all employees
• Manage all payments made to vendors