HEATHER JONES
Grand Haven,MI
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Social Services Coordinator
SKLD Zeeland
Zeeland, MI
01.2024 - Current
- Coordinated community resources for individuals in need of assistance or support.
- Participated in interdisciplinary team meetings to discuss best practices for clients' care plans.
- Maintained accurate records of all client interactions and services provided.
- Utilized a variety of assessment tools to evaluate clients' strengths, weaknesses, abilities, and skillsets.
- Monitored client progress and outcomes, providing guidance and support as needed.
- Conducted individual assessments to identify client needs and develop appropriate interventions.
- Provided case management services including crisis intervention, advocacy, referrals, and follow-up.
Evening Campus Supervisor/ Youth Treatment Specialist
Wedgwood Christian Services
Kentwood, MI
03.2022 - 08.2024
- Maintained accurate records of behaviors and disciplinary actions taken.
- Provided support to faculty and staff in resolving issues or concerns related to residents.
- Communicated effectively with all interested parties, including parents, faculty, staff, and administration.
- Created detailed reports regarding campus activities, events, and other relevant information.
- Administered medication to patients, ensuring 100% accuracy in dosing and timing
- Ensured campus safety by monitoring activity and responding to incidents as needed.
Shift Manager and Safety Coordinator
Hope Network Harbor Point Intensive
Nunica, MI
05.2020 - 04.2022
- Facilitated rehabilitation for individuals found Not Guilty by Reason of Insanity (NGRI) and those with mental disabilities.
- Managed schedules, accepted time off requests, and maintained coverage for shifts.
- Enforced company policies, answered coworkers' questions, and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance, and task completion.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Conferred with management and subordinates to resolve problems or complaints.
- Conducted interviews for potential new hires and potential new intakes
- Directed and led employees and team members on effective operations, methods, and procedures.
Direct Support Professional
Hope Network Harbor Point Intensive
Nunica, MI
09.2016 - 05.2020
- Provide specialized support for individuals with mental health disabilities and NGRI (Not Guilty by Reason of Insanity) patients
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Organized oral medications for clients following dosage and schedule requirements.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, and reported any changes or concerns to the supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Shipping/Receiving /Customer Service / Production
Shape Corporation
Grand Haven, MI
04.1997 - 01.2016
- Processed orders, forms, applications, and requests efficiently, maintaining accurate records.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints promptly by addressing the root causes of the issue.
- Developed relationships with customers through friendly interactions over the phone.
- Worked closely with other departments to resolve complex customer issues.
- Explored alternative solutions when initial attempts failed to resolve an issue.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Managed operation of diverse manufacturing units, achieving an equipment uptime rate.
- Optimized machine operation and increased efficiency by closely monitoring and adjusting gauges and speeds.
Education
Grand Rapids Community College
Grand Rapids, MI10.2024
Skills
- Expertise in Microsoft Office
- Customer Engagement
- Efficient Data Management
- Health Information Documentation
- Logistics Support
- Inventory Management
- Manufacturing Proficiency
- Residential Care Services
- Warehouse Operations
- Proficient in Computer Software
- Residential Care Guidance
- Organizational Management Skills
- Effective Time Management
- Administrative Proficiency
- Health Services Management
- Production Scheduling Expertise
- HIPAA Policy Implementation
Websites
Certification
- National Career Readiness Certificate, 88D67TC30S7Q
- CPR and First Aid Certificate
- Chauffeur License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native language
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work from home optionHealthcare benefitsPersonal development programsWork-life balanceCompany CultureCareer advancementSoftware
Outlook
Microsoft Office
Excel
Word
Power Point
Timeline
Social Services Coordinator
SKLD Zeeland
01.2024 - Current
Evening Campus Supervisor/ Youth Treatment Specialist
Wedgwood Christian Services
03.2022 - 08.2024
Shift Manager and Safety Coordinator
Hope Network Harbor Point Intensive
05.2020 - 04.2022
Direct Support Professional
Hope Network Harbor Point Intensive
09.2016 - 05.2020
Shipping/Receiving /Customer Service / Production
Shape Corporation
04.1997 - 01.2016
Grand Rapids Community College
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