Heather Jones
Lynchburg,VA
Summary
Compliance professional with proven ability to navigate complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Genworth
03.2014 - Current
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Supported team by pitching in to complete special projects.
- Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Completed field checks to verify licenses and permits for various business.
- Created and maintained compliant work environment.
Long Term Care Case Manager
Genworth
05.2010 - 03.2014
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Maintained accurate documentation on all pending cases.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained detailed records of applicants progress, documentation of services and case notes.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Accounting Coordinator
Genworth
04.2006 - 05.2010
- Coordinated and monitored department workflow to maintain efficiency.
- Supported the month-end closing process, efficiently processing journal entries and posting accruals.
- Collaborated with internal departments to resolve discrepancies, fostering strong cross-functional relationships.
- Collected and reported monthly expense variances and explanations.
- Trained junior team members on accounting best practices, fostering professional growth within the department.
- Contributed accounting expertise toward implementing business improvements.
Long Term Care Coordinator/Internal Replacement
Genworth
09.2004 - 04.2006
- Entered data, generated reports, and produced tracking documents.
- Processed the replacement of In-Force policies.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Wing to Wing
Genworth
06.2002 - 09.2004
- Contributed with the lift and land of the LTC new business processing coming from CA.
- Processed reporting of data for the Genpact issue team.
Case Manager Life New Business
FIrst Colony Life
07.1997 - 06.2002
- Maintained accurate documentation on all cases.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked progress of all cases assigned to me.
- Completed an Initial App Review prior to sending to our Underwriters with initial requirements being ordered.
Education
High School Diploma -
Rustburg High School
Rustburg, VA06-1995
Skills
- Compliance knowledge
- Compliance Monitoring
- Internal Auditing
- Compliance Oversight
- Regulatory understanding
- Operations Support
- Investigations expertise
- Auditing experience
Certification
LOMA - ALMI, ACS, AIRC
Timeline
Compliance Specialist
Genworth
03.2014 - Current
Long Term Care Case Manager
Genworth
05.2010 - 03.2014
Accounting Coordinator
Genworth
04.2006 - 05.2010
Long Term Care Coordinator/Internal Replacement
Genworth
09.2004 - 04.2006
Wing to Wing
Genworth
06.2002 - 09.2004
Case Manager Life New Business
FIrst Colony Life
07.1997 - 06.2002
LOMA - ALMI, ACS, AIRC
High School Diploma -
Rustburg High School
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