Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Heather Jones

York,PA

Summary

Dynamic cannabis industry professional with expertise in patient service and inventory management. Skilled in staff training and regulatory compliance, driving team collaboration and efficiency. Committed to delivering top results in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Agent in Charge

Verano | Zen Leaf
York, PA
09.2021 - 08.2025
  • Provided personalized patient service to enhance customer satisfaction.
  • Facilitated staff training, ensuring compliance with state regulations.
  • Managed inventory control, delivery intake, and dispensary operations.
  • Led store organization and cleanliness initiatives.
  • Communicated essential updates to staff and management.
  • Successfully completed the Leadership Development Program, which included corporate training and shadowing multiple managers in the state.

Cannabis Advisor

Verano | Zen Leaf
York, PA
11.2020 - 09.2021
  • Contributed to the effective establishment of York, PA, Zen Leaf through involvement in the grand opening team in 2020.
  • Informed patients about medical cannabis while recommending products aligned with specific conditions and lifestyle preferences.
  • Developed a broad knowledge of medical cannabis brands and products offered, to create a smooth shopping experience.
  • Attended various virtual cultivator training sessions from local growers and Verano/Agri-Kind.

Customer Experience Coordinator

Marshall's
York, PA
11.2018 - 07.2020
  • Trained and supervised associates at checkout ensuring courteous and prompt service.
  • Excelled in guiding associates to achieve weekly and monthly credit card application objectives.
  • Provided coaching to associates on customer engagement per management directives and delivered feedback on performance as required.
  • Coordinated regular intercom communications to customers concerning discounts, benefits of store credit cards, and time available for shopping before closing.

Assistant General Manager

Dollar General
Dover, PA
12.2017 - 07.2018
  • Oversaw daily operations including opening, closing, stocking, cleaning, store recovery, returns and exchanges, and weekly ad sets.
  • Reset seasonal displays and planograms.
  • Managed vendor check-ins and invoice filing for shipments and weekly truck deliveries.
  • Maintained a clean and well-organized store and stockroom.
  • Assisted with the onboarding and training of new and seasonal associates.

Sales Associate

Motherhood Maternity
York, PA
09.2012 - 05.2013
  • Assisted expecting mothers in finding maternity outfits.
  • Provided nursing bra fittings.
  • Tracked sales and units per transaction, leveraging current deals and promotions to build each sale to reach store goals.
  • Reset store displays with seasonal and inventory changes.
  • Opened and closed the store as directed by the GM.

Third Keyholder

Dollar General
Pocomoke City, MD
01.2010 - 11.2011
  • Provided customer service and took care of refunds and exchanges.
  • Opened and closed store as needed and formed daily action plans.
  • Stocked weekly truck deliveries and checked in vendors.
  • Initiated store recovery and maintained a well-organized stockroom.
  • Commuted to different stores within the local district to help manage stores that were understaffed or needed extra help with planogram resets.

Education

High School Diploma -

Snow Hill High School
Snow Hill, MD
06-2009

Skills

- Patient Service

- Cannabis knowledge
- Inventory management
- Staff training
- Regulatory compliance and HIPPA
- Process implementation

- Problem solving

- Employee relations

- Microsoft Office

- MJ Freeway

- Solutions-focused team player

Timeline

Agent in Charge

Verano | Zen Leaf
09.2021 - 08.2025

Cannabis Advisor

Verano | Zen Leaf
11.2020 - 09.2021

Customer Experience Coordinator

Marshall's
11.2018 - 07.2020

Assistant General Manager

Dollar General
12.2017 - 07.2018

Sales Associate

Motherhood Maternity
09.2012 - 05.2013

Third Keyholder

Dollar General
01.2010 - 11.2011

High School Diploma -

Snow Hill High School

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