HEATHER JONES
Dover,USA
Summary
Highly organized and resourceful professional with over 20 years of experience in executive support, office management, and personal/family assistance. Adept at managing complex schedules, coordinating travel, handling confidential communications, and supporting both business and personal needs of executives. Known for providing seamless support in fast-paced environments while ensuring exceptional service and discretion.
Overview
24
24
years of professional experience
Work History
Practice Management Consultant
LumiThera / MacuLogix (Various Partnerships)
08.2022 - Current
- Oversaw virtual and on-site product installations and coordinated training sessions.
- Independently scheduled meetings, managed client communications, and resolved technical or logistical issues.
- Maintained high client satisfaction through attentive and responsive service.
- Regularly provided performance reports to upper management using CRM tools.
- Developed comprehensive practice management strategies to enhance operational efficiency within ophthalmology practices.
- Implemented workflow optimization initiatives, resulting in improved patient throughput and satisfaction rates.
- Conducted training sessions for staff on best practices in patient management and technology utilization.
Customer Service Specialist
Opzira
08.2021 - Current
- Trained new team members on customer service protocols and best practices.
- Developed and maintained comprehensive knowledge of products, services, and promotions.
- On site/Virtual training of medical devices for doctors and staff
- Booking Travel
- Collaborated with cross-functional teams to streamline operations and address customer feedback.
- Analyzed customer data to identify trends and recommend service enhancements.
Office Manager
Heller Eye Care
05.2010 - 01.2014
- Streamlined office procedures and supported staff through team leadership and training.
- Developed and implemented new systems for scheduling and billing.
- Worked closely with vendors and sales reps, handling communications and inventory.
Office Manager
Dr. James Frangos
07.2007 - 05.2010
- Scheduled appointments, managed patient data, and supported front office functions.
- Served as point-of-contact for suppliers and coordinated supply orders.
- Conducted patient testing and provided support for clinical procedures.
Office Manager & Personal Assistant to Owner
Fox Run Eye Care
06.2001 - 07.2007
- Directed daily operations of a busy optometry practice, including supervision of front desk staff.
- Managed physician calendars, coordinated meetings, and ensured smooth clinic flow.
- Provided comprehensive personal support to the owner, including:
- Scheduling family appointments and activities
- Picking up children and managing school-related logistics
- Running errands, handling returns, and purchasing gifts for staff
- Coordinating household services and vendors
- Maintained patient records, handled insurance billing, and ordered office and medical supplies.
Education
High School Diploma -
R.W. Traip Academy
Kittery, ME01-1995
Skills
- Executive support and personal assistance
- Calendar management
- Travel logistics management
- Family support services
- Task management and gift procurement
- Office operations management
- Expertise in client relations
- HIPAA compliance expertise
- CRM system proficiency
- Skilled in managing both remote and in-person tasks
- Employee training
- Data-informed decision making
- Operational efficiency management
- Healthcare sector expertise
Timeline
Practice Management Consultant
LumiThera / MacuLogix (Various Partnerships)
08.2022 - Current
Customer Service Specialist
Opzira
08.2021 - Current
Office Manager
Heller Eye Care
05.2010 - 01.2014
Office Manager
Dr. James Frangos
07.2007 - 05.2010
Office Manager & Personal Assistant to Owner
Fox Run Eye Care
06.2001 - 07.2007
High School Diploma -
R.W. Traip Academy