SHERRI NICKERSON
Palm Desert,CA
Summary
An ambitious dental consultant who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by developing and motivating skilled dental professionals. Dedicated Dental professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Practice Management Consultant
Nickerson Consulting, Inc
Palm Desert, CA
09.2013 - Current
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Dental Practice Analyst
Mercer Advisors
Santa Barbara, C A
01.2005 - 05.2013
- Hands-on training for 36 dental practices per year
- Analyze practice, discover opportunities, and create a strategic plan for their success
- Align the team members with the doctor's vision and goals
- Implement On Track tracking systems
- Train Patterson Dental Territory Sales Representatives- Sales with On Track
- Speaker for Mercer Advisors - Lecture Series, including PowerPoint presentations on
- Case Acceptance, New Patient Experience and Retaining Patients for Life.
Practice Dental Consultant
Fortune Management
Calabasas, C A
02.2002 - 12.2004
- Hands-on training with over 20 clients per year
- Assisted in Presentations in a classroom of 50+ clients
- Assisted in Sales process-signing for new clients
- Create my workshops utilizing Fortune Management Systems
- Strategic planning with doctors to implement success in their practice.
Owner-Dental Practice Consultant
Crystal Clear Consulting
Calabasas, C A
12.2000 - 01.2002
- Successfully consulted with several dental practices
- Implemented two workshops a day at two different practices per day, five days a week
- Reviewed and implemented a plan for daily and monthly goals
- Training on insurance claims and AR reports
- Facilitated adoption of HIPPA Guidelines
- Presented seminars on HIPPA regulations to the dental practice team.
Dental Office Manager
John Chaves DDS
Woodland Hills, C A
01.1997 - 10.2000
- Managed dental practice of $2.1 million
- Managed collections/production for the practice-increased collections from 60% to 90% in the first six months
- Accountable for all payables
- Accountable for Aging Report (10% or less on accounts over 90+days)
- Case acceptance ratio at 95%
- Managed submission and outstanding insurance claims - AR 90 days and over at less than 10%
- The daily task of morning huddles, scheduling to ideal day, and achieving all goals set for the day, week, and month
- Participated in marketing strategy meetings, therefore increasing the new patient base
- Retained New Patients at 80% of Active Client Base
Dental Office Manager
Robert Wasserman DDS
Sherman Oaks, C A
11.1995 - 11.1996
- Managed collections/production for the practice
- Doubled practice collection within the first 3 months
- Developed and implemented a recall system
- Managed submission and outstanding insurance claims
- Managed internal marketing-increased patient referrals.
RDA and Office Manager
Gerald Nomura DDS
Encino, C A
09.1993 - 10.1995
- Assisted doctor in all procedures Managed all aspects of a front office
- This was a one-person office
- Accountable for all aspects of the front office duties.
Office Manager
Alvin Kramer DDS
Sherman Oaks, C
01.1991 - 09.1993
- Managed Collections / Production at 96%
- Managed internal marketing
- Manually processed payroll
- Scheduled to Ideal day
- Conducted morning huddles
Education
Continuous webinar training- 10 hours a day during COVID -
2021
Consulting Systems and Leadership - undefined
2013
Consulting Degree -
Mercer Advisors- Scottsdale, AZ
AZ03.2004
Extensive training during the entire time with Fortune Management. Sales - undefined
2000
Dale Carnegie Sales Course - Calabasas, C A Leadership Training - undefined
1998
Leadership Degree -
Experdent Leadership Course
Las Vegas, NV1990
X-rays, Corona Polishing, Clinical Skills - Clinical Assisting
Bryman Dental School
Santa Monica, CA09.1972
Skills
- Great Leadership and communication
- Implement "How to retain New Patients
- Skills
- At 80%"
- Self-motivated
- Align practice goals with doctors vision
- Customer-oriented
- Monitor practice results
- Create team alignment
- Strategic Planning with doctor and
- Team
- Core Accomplishments
- Operations Management:
- Handled all functions related to implementing each consulting module on site Discovering gaps and implementing solutions
- Launched a well-received program of professional development program for doctors and team members (5 Team Members- 25 Team Members in practice)
- Mentored and coached dental practice employees resulting in a 12-20% increase in production productivity
- We have streamlined and organized all aspects of a dental practice Trained Patterson Dental Reps on "how to show doctors where gaps are in their practice"
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Data Entry
- MS Office
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
Timeline
Practice Management Consultant
Nickerson Consulting, Inc
09.2013 - Current
Dental Practice Analyst
Mercer Advisors
01.2005 - 05.2013
Practice Dental Consultant
Fortune Management
02.2002 - 12.2004
Owner-Dental Practice Consultant
Crystal Clear Consulting
12.2000 - 01.2002
Dental Office Manager
John Chaves DDS
01.1997 - 10.2000
Dental Office Manager
Robert Wasserman DDS
11.1995 - 11.1996
RDA and Office Manager
Gerald Nomura DDS
09.1993 - 10.1995
Office Manager
Alvin Kramer DDS
01.1991 - 09.1993
Continuous webinar training- 10 hours a day during COVID -
Consulting Systems and Leadership - undefined
Consulting Degree -
Mercer Advisors- Scottsdale, AZ
Extensive training during the entire time with Fortune Management. Sales - undefined
Dale Carnegie Sales Course - Calabasas, C A Leadership Training - undefined
Leadership Degree -
Experdent Leadership Course
X-rays, Corona Polishing, Clinical Skills - Clinical Assisting
Bryman Dental School
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