DONNA STOKER
Batavia,OH
Summary
Passionate, accountable, dedicated professional adept at designing and implementing policies and procedures. Proficient with financial forecasting, growth and expansion plans. Data analysis to identify, prevent and solve problems. Skilled in working under pressure, adapting to new situations and challenges, with a history of meeting company goals.
Overview
36
36
years of professional experience
Work History
Practice Management Consultant
Contract Client Consulting
Cincinnati, OH
03.2022 - 11.2022
- Directed expansion of multi-specialty, multi million dollar dental practice.
- Reviewed P&Ls, developed savings plan, eliminated excessive debt.
- Collaborated with doctors, office managers, and other staff members to develop strategies for increased productivity.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish financial goals.
Practice Management Consultant
Stoker Consulting LLC
Cumming, GA
11.2020 - 11.2022
- Implement practice growth plan by analyzing new patient flow and the existing patient base along with retention for both Review provider hours to accommodate patients in a timely manner Develop a scheduling plan for profitability and efficiency while prioritizing patient care Coach dentists and team members on communication skills for improved patient service, increased treatment acceptance, and patient retention Consistently improve practice productivity by 30% within 60 days Increase patient retention by 50% within six months
Practice Management Consultant
Spear Education
Scottsdale, AZ
02.2020 - 10.2020
- Led monthly team meetings and client leadership calls remotely for 16+ clients Interpreted custom software analytics to create an annual implementation plan for efficiency and profitability Implementation plans consisted of job roles and evaluations, organizational structure, production, collections, receivables, hygiene efficiency, patient retention, treatment plans and presentations, case acceptance, financial accessibility for patients, new patient marketing strategies and communicating with patients during the pandemic Set quarterly budgets and savings plans by reviewing profit and loss reports along with balance sheets Crisis management advisement during the pandemic which included team communication and unemployment benefits, contact with patients, restructuring team and office hours to accompany the back log of patient visits during the pandemic and financial strategies to stay afloat
Coach and Management Consultant
Enjoy The Third
Lawrenceville, GA
03.2014 - 02.2020
- Implement practice growth strategies by evaluating KPI’s for patient retention, treatment planning effectiveness, case presentation, and new patients Analyze dental practices for efficiency, productivity, and profitability Coach dentists and team members on communication skills for improved patient care and increased treatment acceptance Consistently improve practice productivity by 30% within 60 days Increase patient retention by 50% within six months
Operations Manager
Resolution Dental
Marietta, GA
06.2013 - 02.2014
- Supervised 6 new, general practice offices in Texas and Virginia Conducted team coaching workshops for dentists, assistants, hygienists and receptionists Analyzed monthly and quarterly data to determine business plans for growth Interviewed, hired and trained new team members
Management Consultant, Trainer, and Public Speaker
Mercer Advisors
Scottsdale, AZ
08.2005 - 06.2012
- Evaluated P&L’s and analyzed KPI’s to develop a coaching plan specific to practice’s needs Coached doctors and team members on improved patient retention, scheduling efficiencies, integrating new team members and doctors, using scripts to educate patients on treatment and tracking improvements to determine new goals Spoke at workshops to attract new clients Successfully transitioned practices from owner doctor to new doctor with little to no patient attrition Implemented new marketing strategies for increased new patient flow Traveled 75% throughout the United States and Canada Consistently exceeded annual consulting billing day requirements, corporate goals, and received bonuses before deadlines
- Participated in trade shows representing the company's products or services through public speaking engagements.
- Traveled extensively throughout the country giving keynote addresses at conferences.
- Designed and delivered presentations to educate, inform, and motivate audiences.
Practice Manager and Corporate Trainer
Dentfirst
Norcross, GA
09.1986 - 08.2004
- Analyzed KPI’s of 11 practices and presented to owners Created a complete training program for 375 employees Implemented systems to improve efficiency and increase productivity Created a 63 page training manual Wrote scripts, directed, and edited training videos Developed marketing brochures and pamphlets for patient education Consistently increased practice growth by 100% within 90 days as practice manager Managed a 16 treatment room practice with seven general dentists and five specialists in the areas of oral surgery, periodontics, and orthodontics
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Motivated staff by offering direction and providing constructive feedback.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Cultivated close working relationships with the entire staff, including [Job Title], [Job Title] and [Job Title].
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Created and implemented policies and procedures for effective practice management.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Educated team members on time and resource management to improve organizational efficiency and control costs.
- Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
- Chose appropriate curricula and planned lessons to teach employees about subjects like [Type] and [Type] subjects.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Effectively analyzed learning needs of departments to set realistic goals and determine training methods.
- Conducted needs assessments to identify skill gaps in the workforce.
- Compiled data on company goals, department needs, and employee training requirements.
- Increased productivity and profits by improving work retention rates and reducing time spent on problem-solving.
- Designed and delivered presentations, workshops, and webinars on various topics relevant to corporate training.
- Delivered technical training programs to clients through hands-on activities, simulators and technology-based methods to achieve best results.
- Prepared digital training materials including workbooks, manuals and self-paced guides.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Developed and implemented training programs to improve employee performance.
- Authored new training procedures and manuals for instructors.
Education
Bachelor of Science - Communiication
Kennesaw State University
Kennesaw, GA12-1999
Skills
- Leadership
- Critical Thinking
- Identify Drivers for Change
- Process Implementation
- Workshop Presentations
- P&L Analysis
- Profit Growth Strategies
- Budget Planning
- Team Collaboration
- Training and Mentoring
Affiliations
- Volunteer with Canine Pet Rescue in Dacula, GA, from 2020-2022. Fostering German Shepherds, transporting from county shelters, rescuing breeder puppies in need of medical attention, working in the kennel feeding, walking and sanitizing kennel runs.
- Commercial and Film Productions
Custom
- Participated in major film productions, documentaries, re-enactments, television dramas and commercials including Sully, The Nice Guys, Pitch Perfect 3, Homicide Hunter, Murder Chose Me, Haves and Have Nots, Vein Innovations, and Dinner Detective
Timeline
Practice Management Consultant
Contract Client Consulting
03.2022 - 11.2022
Practice Management Consultant
Stoker Consulting LLC
11.2020 - 11.2022
Practice Management Consultant
Spear Education
02.2020 - 10.2020
Coach and Management Consultant
Enjoy The Third
03.2014 - 02.2020
Operations Manager
Resolution Dental
06.2013 - 02.2014
Management Consultant, Trainer, and Public Speaker
Mercer Advisors
08.2005 - 06.2012
Practice Manager and Corporate Trainer
Dentfirst
09.1986 - 08.2004
Bachelor of Science - Communiication
Kennesaw State University