Jamie Burkett
Pace
Summary
Motivated healthcare professional with 10 years of experience in the optometry field, seeking a leadership role in a successful practice that prioritizes patient satisfaction. Possesses comprehensive expertise in medical billing/coding, physician contract and credentials, healthcare marketing, team leadership, and patient care. Dedicated to delivering high-quality healthcare services and driving positive outcomes for both the practice and its patients.
Overview
16
16
years of professional experience
Work History
Practice Management Consultant
Medical Management Services
03.2023 - Current
- Increased staff productivity by conducting thorough training sessions on practice management software and tools.
- Improved practice efficiency by streamlining operations and implementing time-saving strategies.
- Conducted regular status meetings with clients to review practice performance, discuss ongoing challenges, and outline strategies for future success.
- Strengthened relationships between medical professionals and administrators through effective communication strategies, leading to more cohesive teams.
- Generated daily, weekly and monthly reports for billing department.
- Enhanced overall revenue collection by identifying and resolving billing discrepancies proactively.
Medical Coding and Billing Specialist
Woodbine Eye Care
02.2013 - 03.2023
- Listened to concerns and resolved patient and staff complaints
- Managed all insurance contracts and credentials for a multiple optometrist practice
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Answered phones, greeted patients, and collected patient information, such as demographics and insurance to update medical records and billing claims
- Produced a monthly patient newsletter to help patients stay abreast of new product developments, as well as highlight current specials and promotions
- Managed all insurance claims, insurance payments, and made necessary adjustments to coding and processing errors
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
Medical Assistant
Diagnostic & Medical Clinic
09.2009 - 01.2011
- Administered basic medical necessities and treatments
- Communicated clearly and effectively with patients regarding their appointments and health concerns
- Measured patients’ vital signs and recorded all relevant medical data in a charting system
- Performed a variety of administrative tasks, organized medical billing and insurance information, scheduled appointments, and worked to resolve patient concerns and complaints
Education
Associate Degree - Business Administration
Pensacola State College
01.2020
Skills
- Leadership and Management
- Excellent communication skills
- Staff and patient problem resolution
- Proficiency in EHR systems
- Claims processing proficiency
- Medical billing expertise
- Revenue cycle management
Timeline
Practice Management Consultant
Medical Management Services
03.2023 - Current
Medical Coding and Billing Specialist
Woodbine Eye Care
02.2013 - 03.2023
Medical Assistant
Diagnostic & Medical Clinic
09.2009 - 01.2011
Associate Degree - Business Administration
Pensacola State College
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