Jamie Burkett
Pace
Summary
Motivated healthcare professional with 10 years of experience in the optometry field, seeking a leadership role in a successful practice that prioritizes patient satisfaction. Possesses comprehensive expertise in medical billing/coding, physician contract and credentials, healthcare marketing, team leadership, and patient care. Dedicated to delivering high-quality healthcare services and driving positive outcomes for both the practice and its patients.
Overview
16
16
years of professional experience
Work History
Practice Management Consultant
Medical Management Services
Pensacola, FL
03.2023 - Current
- Increased staff productivity by conducting thorough training sessions on practice management software and tools.
- Improved practice efficiency by streamlining operations and implementing time-saving strategies.
- Conducted regular status meetings with clients to review practice performance, discuss ongoing challenges, and outline strategies for future success.
- Strengthened relationships between medical professionals and administrators through effective communication strategies, leading to more cohesive teams.
- Generated daily, weekly and monthly reports for billing department.
- Enhanced overall revenue collection by identifying and resolving billing discrepancies proactively.
Medical Coding and Billing Specialist
Woodbine Eye Care
Milton, FL
02.2013 - 03.2023
- Listened to concerns and resolved patient and staff complaints
- Managed all insurance contracts and credentials for a multiple optometrist practice
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Answered phones, greeted patients, and collected patient information, such as demographics and insurance to update medical records and billing claims
- Produced a monthly patient newsletter to help patients stay abreast of new product developments, as well as highlight current specials and promotions
- Managed all insurance claims, insurance payments, and made necessary adjustments to coding and processing errors
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
Medical Assistant
Diagnostic & Medical Clinic
09.2009 - 01.2011
- Administered basic medical necessities and treatments
- Communicated clearly and effectively with patients regarding their appointments and health concerns
- Measured patients’ vital signs and recorded all relevant medical data in a charting system
- Performed a variety of administrative tasks, organized medical billing and insurance information, scheduled appointments, and worked to resolve patient concerns and complaints
Education
Associate Degree - Business Administration
Pensacola State College
01.2020
Skills
- Leadership and Management
- Excellent communication skills
- Staff and patient problem resolution
- Proficiency in EHR systems
- Claims processing proficiency
- Medical billing expertise
- Revenue cycle management
Timeline
Practice Management Consultant
Medical Management Services
03.2023 - Current
Medical Coding and Billing Specialist
Woodbine Eye Care
02.2013 - 03.2023
Medical Assistant
Diagnostic & Medical Clinic
09.2009 - 01.2011
Associate Degree - Business Administration
Pensacola State College