Heather Jungman
Bourbonnais,IL
Summary
Dynamic manager with a proven track record at Pop's Italian Beef & Sausage, enhancing customer satisfaction and operational efficiency. Skilled in inventory management and staff training, I foster a collaborative environment that drives team performance and ensures compliance with food safety standards. Committed to delivering exceptional service and quality.
Overview
22
22
years of professional experience
Work History
Manager
Pop's Italian Beef & Sausage
Tinley Park, IL
07.2023 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented inventory management systems to streamline stock control processes.
- Enhanced customer satisfaction by addressing concerns and improving service protocols.
- Coordinated team schedules to optimize labor resources and maintain staffing levels.
- Established food safety standards, ensuring compliance with health regulations and best practices.
- Fostered a collaborative work environment, mentoring staff on operational excellence and customer engagement strategies.
- Managed and motivated employees to be productive and engaged in work.
- Prepared diverse menu items following standardized recipes to ensure consistency and quality.
- Managed inventory levels, minimizing waste through effective stock rotation and ordering processes.
- Trained new kitchen staff on food safety protocols and cooking techniques, enhancing team efficiency.
- Collaborated with front-of-house staff to ensure timely service and excellent guest experiences.
- Implemented streamlined kitchen workflows that improved service speed during peak hours.
- Oversaw kitchen operations, ensuring compliance with health regulations and maintaining cleanliness standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Manager
Pop's Italian Beef & Sausage
Mokena, IL
09.2012 - 06.2024
- Analyzed sales data to identify trends and adjust strategies for revenue growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Bakery Manager
Berkots Super Food
New Lenox, IL
03.2008 - 06.2012
- Oversaw daily bakery operations, ensuring product quality and consistency.
- Trained and mentored staff on baking techniques and food safety standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Developed new recipes to enhance product offerings and meet customer preferences.
Assistant Store Manager
Tore's
Frankfort, IL
05.2004 - 02.2008
- Led daily store operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members to enhance performance and promote a collaborative environment.
- Implemented inventory management systems, resulting in improved stock accuracy and reduced shrinkage.
- Developed staff schedules to optimize productivity while maintaining compliance with labor regulations.
Education
High School Diploma -
Peotone High School
Peotone, IL05-2005
Skills
Time management
Customer service
Cooking
Cleaning and organization
Food handling
Food preparation
Multitasking and organization
Kitchen organization
Strong attention to safe food handling procedures
Frying
Cooking techniques
Knife skills
Sanitation
Supply restocking
Surface cleaning
Hospitality and service industry background
Food presentation
Kitchen equipment operation and maintenance
Sanitation practices
Grilling
Team leadership
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Documentation and reporting
Operations management
Shift scheduling
Schedule preparation
Inventory management
Vendor management
Computer skills
Multitasking
Timeline
Manager
Pop's Italian Beef & Sausage
07.2023 - Current
Manager
Pop's Italian Beef & Sausage
09.2012 - 06.2024
Bakery Manager
Berkots Super Food
03.2008 - 06.2012
Assistant Store Manager
Tore's
05.2004 - 02.2008
High School Diploma -
Peotone High School