Heather Kachanuk
Chesterfield,MI
Summary
Hardworking and reliable customer service professional with experience in office management and bookkeeping. Known for being time-oriented, detail-driven, and a strong team player. Friendly and outgoing with excellent interpersonal skills, dedicated to delivering exceptional service and supporting smooth operations.
Overview
14
14
years of professional experience
Work History
Administrative Manager
Exotic Grounds
04.2021 - Current
- Ensured smooth daily operations with timely completion of all essential tasks and responsibilities.
- Provided exceptional support for executive-level staff, ensuring that their needs were met promptly and accurately, facilitating smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Bartender/Shift Manager
Off the Hook Sports Bar and Grill
12.2016 - 11.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
Server/Bartender
Outback Steakhouse
02.2011 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
N/A - Marketing
Macomb Community College
Warren, MIHigh School Diploma -
Dakota High School
Macomb, MI06.2006
Skills
- Attention to Detail
- Organization and Multitasking
- Adaptability
- Critical Thinking & Problem Solving
- Teamwork and Professionalism
- Friendly, Outgoing Personality
- Data Entry
- Inventory Management
Timeline
Administrative Manager
Exotic Grounds
04.2021 - Current
Bartender/Shift Manager
Off the Hook Sports Bar and Grill
12.2016 - 11.2020
Server/Bartender
Outback Steakhouse
02.2011 - 12.2016
N/A - Marketing
Macomb Community College
High School Diploma -
Dakota High School
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