Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Heather Kaplan

Sarasota,FL

Summary

9+ years of progressive leadership experience overseeing and orchestrating daily department operations and staff. Patient-focused with proven ability to lead teams to deliver high quality patient services by modeling effective leadership behavior and ensuring department meets organizational goals and budgets. Continually align department operations with all federal and state regulatory compliances and hospital requirements. Promote collaborative departmental approach to long-range strategic operational planning, care and service and develop policies that reflect organizational mission. Consistently improve staff performance, revenue, efficiency, and patient survey scores.

Overview

23
23
years of professional experience

Work History

Manager

Nuclear Medicine and EKG Services
03.2017 - Current

Radiation and Laser Safety Officer

Sarasota Memorial Hospital −
Sarasota, FL
04.2011 - Current
  • Served in progressively responsible leadership roles to hold accountability for managing daily operations and staff for nuclear medicine laboratories at SMHCS and Institute for Advanced Medicine., Manage and facilitate all patient care areas
  • Provide radiation safety guidance to appropriate departments
  • Authority to sign and make legally binding statements with regards to five radioactive material license applications, inspections, renewals, amendments and termination
  • Responsible for ensuring the safe use of radiation, managing the radiation safety program, identifying radiation safety issues and ensuring compliance with NRC and State regulations
  • Reduced radiation exposure to catherization lab physicians by continuing education of Zero Gravity Radiation Protection System
  • Collaborated with obstetric and cardiology departments to establish a Cardiac/OB clinic for pregnant patients
  • Grew patient revenue for outpatient facility by 34% by expanding hours and days
  • Partnered with cardiology department leaders on improving the onboarding process for new Cardiologists
  • Implemented in house laser safety training class for cross-training operating room technologist as laser operator
  • Collaborated with physicians, PAT leadership on implementation of new pacemaker interrogation program
  • Collaborated with radiology leadership, PAT leadership, surgical office to establish new work flow to improve patient experience and care for lymphoscintigraphy surgery
  • Project planning and implementation of new pet radiopharmaceuticals.

Supervisor of Nuclear Medicine

09.2014 - 03.2017
  • Provided all Nuclear Medicine Technologist functions and direct patient care with expanded responsibilities of overseeing daily operations and directing workflow
  • Supervised and directed department personnel, equipment, and supplies to ensure efficient functioning, quality services, and cost effectiveness
  • Improved efficiency by playing key role in introducing and implementing Cardiovascular Information System (CVIS), improving quality of care and efficiency
  • Improved patient care by collaborating with cardiologists, cardiac leaders and clinical systems to implement a new policy for patients with cardiac symptoms to remain NPO until seen by a cardiologist
  • Super user on Syngo systems including Syngo VIA for radiology
  • Collaborated with physician to initiate SIR-Spheres Y-90 program to treat liver metastasis.

Lead Nuclear Medicine Technologist

01.2013 - 09.2014

Nuclear Medicine Technologist

04.2011 - 01.2013
  • Conducted Nuclear Medicine Scans and processed images
  • Ensured room readiness, performed quality care on equipment and eye wash, checked cardiac panel, and ordered supplies
  • Assisted nurses with patients in exercise stress lab
  • Quickly advanced to leadership role for performance excellence and initiative.

Education

Master of Healthcare Administration − -

Walden University
Minneapolis, MN
05.2019

Bachelor of Science - Radiologic Sciences

Midwestern State University
Wichita Falls, TX
12.2015

Associates of Science - Nuclear Medicine

Keiser University
Lakeland, FL
02.2011

Professional Licensure & Affiliation Certified Radiologic Technologist (CRT) Nuclear Medicine Technology Certification Board (NMTCB) American Registry of Radiologic Technologists (ARRT) Radiation Safety Officer (RSO) Medical Laser Safety Officer (MLSO) -

Keiser University
Lakeland, FL
02.2011

Skills

  • Quality Patient Care / Advocacy
  • Metrics / Performance Management
  • Resource Allocation / Budgets
  • Clinical Management
  • Process Change Management
  • Hiring / Staffing
  • Training / Development
  • Documentation / Reporting
  • Team Building / Collaboration
  • Regulatory Compliances

Affiliations

Hospital Committees Radiation Safety Committee Oncology Quality Control Radiology Quality Control Safety and Security Emergency Management Emergency Management Sub Committee

Timeline

Manager

Nuclear Medicine and EKG Services
03.2017 - Current

Supervisor of Nuclear Medicine

09.2014 - 03.2017

Lead Nuclear Medicine Technologist

01.2013 - 09.2014

Radiation and Laser Safety Officer

Sarasota Memorial Hospital −
04.2011 - Current

Nuclear Medicine Technologist

04.2011 - 01.2013

Master of Healthcare Administration − -

Walden University

Bachelor of Science - Radiologic Sciences

Midwestern State University

Associates of Science - Nuclear Medicine

Keiser University

Professional Licensure & Affiliation Certified Radiologic Technologist (CRT) Nuclear Medicine Technology Certification Board (NMTCB) American Registry of Radiologic Technologists (ARRT) Radiation Safety Officer (RSO) Medical Laser Safety Officer (MLSO) -

Keiser University

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Heather Kaplan