Heather Kearney
Naples,FL
Summary
Dedicated business owner skilled in managing operations and developing training programs. Known for exceptional verbal and written communication, contributing to team collaboration and problem-solving. Committed to enhancing customer service and operational efficiency.
Overview
27
27
years of professional experience
Work History
Owner
Kearney Kolorz
Naples, FL
01.2000 - Current
- Managed daily operations, ensuring seamless workflow and exceptional customer service.
- Oversaw inventory management, streamlining processes to reduce waste and improve efficiency.
- Developed marketing strategies, enhancing brand visibility and driving customer engagement.
- Implemented training programs for new staff, fostering skill development and team cohesion.
Home Healthcare Specialist
Self Employed Services
Naples, FL
09.2013 - 12.2024
- Provided personalized patient care to enhance comfort and well-being.
- Developed tailored care plans based on individual needs and preferences.
- Coordinated with healthcare professionals to ensure comprehensive service delivery.
- Educated patients and families on health management and medication adherence.
- Maintained a safe, clean, and organized home environment for optimal patient care delivery.
- Supported patients'' mental well-being by offering companionship, emotional support, encouragement during difficult times.
- Assisted disabled clients to support independence and well-being.
Sales Associate
7-11 Convenience Store
Naples, FL
06.2000 - 12.2024
- Assisted customers with product selection and inquiries, ensuring high-quality service.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Stocked shelves and organized merchandise to enhance store presentation and accessibility.
- Monitored inventory levels, conducting regular audits to prevent stock shortages or overages.
- Implemented promotional strategies to increase sales of featured products, enhancing customer engagement.
- Collaborated with team members to improve workflow efficiency during peak business hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Order Management Specialist
Collier County Produce
Naples, FL
04.1999 - 10.2002
- Processed and confirmed customer orders using ERP systems to ensure accuracy and timely fulfillment.
- Coordinated with cross-functional teams to resolve order discrepancies and enhance operational efficiency.
- Developed and maintained comprehensive documentation for order management procedures, improving compliance and training resources.
- Trained new staff on order processing protocols, fostering a collaborative team environment and knowledge sharing.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Improved inventory management through accurate tracking of product availability and timely order fulfillment.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
- Processed and submitted Number orders for Product or Service daily and expedited delivery to maintain customer satisfaction.
- Fielded Number incoming calls daily and addressed order questions and concerns to serve customer needs.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Processed customer orders in line with established policies and procedures.
- Received and followed pick sheets to gather merchandise for customer orders.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
Education
Store Operations And Management
Cornell University
Ithaca, NYHigh School Diploma -
Estero High School
Estero, FLAutomotive Electrical Systems
Lorenzo Walker Technical School
Naples, FLSkills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Timeline
Home Healthcare Specialist
Self Employed Services
09.2013 - 12.2024
Sales Associate
7-11 Convenience Store
06.2000 - 12.2024
Owner
Kearney Kolorz
01.2000 - Current
Order Management Specialist
Collier County Produce
04.1999 - 10.2002
Store Operations And Management
Cornell University
High School Diploma -
Estero High School
Automotive Electrical Systems
Lorenzo Walker Technical School