Summary
Overview
Work History
Education
Skills
Timeline
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Heather Kellison

Wheatland,MO

Summary

Experienced billing professional with a strong background in financial management and a track record of ensuring billing accuracy. Recognized for enhancing billing procedures and efficiently resolving discrepancies. Reliable team collaborator dedicated to achieving results and adept at adapting to changing needs. Keen eye for detail and exceptional problem-solving skills, consistently delivering high-quality work.

Overview

11
11
years of professional experience

Work History

Billing Specialist

Hickory County Farmers Mutual
08.2019 - Current
  • Successfully assisted in the transition from one operating system to another, ensuring a smooth and efficient shift with minimal disruption to operations.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Collaborated with internal resources to verify and ensure accuracy of billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Used data entry skills to accurately document and input billing information into a new software system.

Manager in Training

Hickamo
04.2018 - 10.2018
  • Handled cash, credit/debit cards, and personal checks, ensuring accurate transactions and providing correct change.
  • Provided friendly and helpful customer service, maintaining positive interactions with customers.
  • Counted and balanced tills and safes, ensuring accuracy in financial transactions.
  • Ensured store was consistently stocked and cleaned, contributing to a smooth and efficient operation.

Teller

Hawthorn Bank
10.2014 - 03.2017
  • Audited vault regularly to ensure accuracy and compliance with financial regulations.
  • Executed customer transactions, including deposits, withdrawals, money orders, and checks, with attention to accuracy and efficiency.
  • Rapidly and efficiently prepared cash and change orders for customers and ATMs, ensuring quick and seamless service.
  • Identified sales opportunities and proactively referred customers to branch partners to enhance product offerings.
  • Delivered exceptional customer service by maintaining a friendly, professional approach and providing timely assistance with transactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Administrative Assistant For RSVP Director

Care Connection For Aging Services
10.2013 - 07.2014
  • Performed general administrative duties, including copying, faxing, and filing, to support daily office operations.
  • Created and maintained detailed spreadsheets using advanced Excel functions and calculations for reporting and data analysis.
  • Organized and prepared information for state audits, ensuring compliance and accuracy of financial records.
  • Assisted in organizing a volunteer appreciation event, contributing to event planning, logistics, and coordination..

Education

General Education

Southwest Baptist University
Bolivar, MO

Associate of Arts - General Education

Wentworth Military Academy And College
Lexington, MO
2006

Skills

  • Positive Attitude
  • Customer service
  • Account reconciliation
  • Attention to detail
  • Goal oriented
  • Data entry proficiency
  • Billing systems and software
  • Payment processing
  • Willingness to learn and grow

Timeline

Billing Specialist

Hickory County Farmers Mutual
08.2019 - Current

Manager in Training

Hickamo
04.2018 - 10.2018

Teller

Hawthorn Bank
10.2014 - 03.2017

Administrative Assistant For RSVP Director

Care Connection For Aging Services
10.2013 - 07.2014

Associate of Arts - General Education

Wentworth Military Academy And College

General Education

Southwest Baptist University

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Heather Kellison