Heather Keyes
Fall River,MA
Summary
Adept at delivering exceptional customer service and skilled in account management, my tenure at Marriott highlighted my ability to enhance client loyalty through personalized interactions. Leveraging organizational and computer skills, I excel in high-pressure environments, consistently ensuring customer satisfaction and operational efficiency. My background also includes significant experience in healthcare, providing comprehensive support as a Certified Nursing Assistant.
Overview
21
21
years of professional experience
Work History
Sr Elite Service Associate
Marriott
Fall River, MA
05.2017 - 05.2022
- Assisted customers in making hotel reservations
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Personalized client interactions to drive loyalty and enhance solution implementation.
- Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
Certified Nursing Assistant
Crestwood Nursing Home
Bristol, RI
05.2003 - 05.2005
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Answered call lights promptly and responded to patient needs accordingly.
Certified Nursing Assistant
Rhode Island Veterans Home
Bristol, RI
06.2001 - 04.2003
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
Education
High School Diploma -
Tiverton High School
Tiverton, RI07-2001
Skills
- Customer service excellence
- Actively maintained customer accounts
- Ability to work under pressure
- Skilled in de-escalating calls
- Organizational skills
- Computer skills
Timeline
Sr Elite Service Associate
Marriott
05.2017 - 05.2022
Certified Nursing Assistant
Crestwood Nursing Home
05.2003 - 05.2005
Certified Nursing Assistant
Rhode Island Veterans Home
06.2001 - 04.2003
High School Diploma -
Tiverton High School
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