Heather Kilton
North Olmsted
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Well organized and self motivated . Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Meijer
12.2021 - Current
- Prepared and labeled medication orders, including oral and topical prescriptions, to meet patient needs.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Customer Service Representative
CVS HEALTH CORPORATION
10.2020 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH06-1996
Skills
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Ordering and stocking medications
- Customer service
- Attention to detail
- Prescription filling and labeling
Certification
- Registered Pharmacy Technician
- CPR/AED Certification
- Immunization Administration Certification
Timeline
Pharmacy Technician
Meijer
12.2021 - Current
Customer Service Representative
CVS HEALTH CORPORATION
10.2020 - 10.2021
- Registered Pharmacy Technician
- CPR/AED Certification
- Immunization Administration Certification
High School Diploma -
Garfield Heights High School
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