Summary
Overview
Work History
Education
Websites
Timeline
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Heather Kirchen

Columbus,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Regional Director

Dollar General
01.2022 - Current
  • Director level leadership of 240 stores
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Effectively recruited top caliber candidates
  • Fostered inclusive environment across all levels
  • Selected to be peer trainer
  • Chosen to be on RD Council.
  • Nominated for Rookie of the Year

Divisional Project Manager

Dollar General
01.2021 - 01.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Networked to collaborate beyond boundaries and complete projects to mutual benefit
  • Successfully completed 1500 projects
  • Designed and implemented improved processes to increase productivity and profitability
  • Developed team to progress in their careers
  • Fostered inclusive environment across all levels
  • Effectively communicated with outsource leadership to foster productive working environment.

District Manager

Dollar General
01.2015 - 01.2021
  • Multi-unit leadership which required management of all business operations within district
  • Improved multiple districts from bottom quartile to top quartile performance
  • Successfully developed two store managers to achieve their goal of becoming district manager
  • Consistently reduced shrink year over year
  • Increased profits and controlled expenses
  • Effectively recruited top caliber candidates
  • Chosen for divisional focus groups to provide feedback and support
  • Selected to be peer trainer
  • Fostered inclusive environment across all levels.

District Manager

RadioShack
01.2009 - 01.2015
  • Multi-unit leadership which required management of all business operations within district
  • Improved key metrics in multiple districts to top quartile performance
  • Networked with business partners to achieve profitable results
  • Impacted region through special projects
  • Developed four store managers to achieve their goal of district manager
  • Created recognition tools to recognize top performers
  • Fostered inclusive environment across all levels.

Education

Bachelor of Science -

Florida State University
Tallahassee, FL
04.1997

Timeline

Regional Director

Dollar General
01.2022 - Current

Divisional Project Manager

Dollar General
01.2021 - 01.2022

District Manager

Dollar General
01.2015 - 01.2021

District Manager

RadioShack
01.2009 - 01.2015

Bachelor of Science -

Florida State University

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Heather Kirchen