Heather Kitchen
Salt Lake City,UT
Summary
Dynamic operations leader with a proven track record, driving retail revenue growth and optimizing operational efficiency. Expert in project management and talent development, I successfully implemented structured processes that enhanced inventory control and labor management, positioning teams for success in a competitive market.
Overview
25
25
years of professional experience
Work History
Director of Operations & Development
Ivy City Co
Riverton, UT
03.2025 - Current
- Leading the largest team within Ivy City Co, managing logistics and operations across headquarters and retail units.
- Oversee retail store teams to ensure seamless operational flow across all locations.
- Currently directing facility-related operations, optimizing warehouse and retail efficiency.
- Created structured processes to enhance labor management, inventory control, and retail revenue KPIs as well as robust retail growth initiative for 2026/2027.
Director, Retail Operations
Black Rifle Coffee Company
01.2021 - 11.2024
- Responsible for all internal operations creation and execution for 40 locations in the US to include Retail specific Marketing activations, Supply Chain, Forecasting, Product Development & Implementation, Retail technology on boarding, Inventory Controls, New Store Development, Training and Opening to include all Franchise & Corporate locations
RDIT, District Manager & Talent Scout Coordinator
Torrid
01.2014 - 01.2021
- Led multiple complex districts in Southern California, Utah, Idaho, Wyoming and Montana overseeing over 35 different locations and 450 team members.
- Drove results in all measurable KPIs, Inventory Control, Loss Prevention & Shrink.
- Supported recruitment and onboarding for all Mid West, South West & Western US District Talent
CEO & Co-Founder
Babydollz Lingerie
01.2004 - 01.2012
- Founded and led the creation of an upscale, vintage inspired boutique chain specializing in customer swimwear & costumes.
- Oversaw all Operations, Buying, Merchandising, Marketing, Ecommerce, Social Media and Team development/Leadership for 3 locations in Southern California.
Store Manager, District Manager in Training
Lane Bryant
01.2001 - 01.2006
- Managed 2 high volume (3M+) locations in San Diego and Los Angeles.
- Oversaw all internal operations, exceeding all KPI goals and participating in the NSO process of opening 20 new store locations over a 3 year period.
Education
Certified Core Strengths Facilitator - Professional & Leadership Coaching
01.2077
Project Management
University of Utah Continuing Education Program
01.2023
Associates - Visual Communication
Fashion Institute of Design & Merchandising
San Diego, CA01.2002
Skills
- Leadership development
- Project management
- Operational efficiency
- Financial acumen
- Franchise operations
- Written and visual communication
- Marketing coordination
- Time management and organization
- Visual merchandising
- Product development
- Commercial development
- Talent development
- Systems implementation
Awards
- Ivy Icon Award, May 2025
- in lowest shrink for the company, 2020, -0.57%
- 1st in sales to plan of Region 20, 2020, +2.4%
- 1st in lowest shrink for the company, 2079, -7.73%
- 1st in sales and comp to plan of Region 20, 2019, +7.1/+77.3%
- 1st in lowest shrink for Region 20, 2018, -7.54%
- 3rd in sales to plan and 2nd in comp of Region 20, 2018
Additional References
Available Upon Request
Timeline
Director of Operations & Development
Ivy City Co
03.2025 - Current
Director, Retail Operations
Black Rifle Coffee Company
01.2021 - 11.2024
RDIT, District Manager & Talent Scout Coordinator
Torrid
01.2014 - 01.2021
CEO & Co-Founder
Babydollz Lingerie
01.2004 - 01.2012
Store Manager, District Manager in Training
Lane Bryant
01.2001 - 01.2006
Certified Core Strengths Facilitator - Professional & Leadership Coaching
Project Management
University of Utah Continuing Education Program
Associates - Visual Communication
Fashion Institute of Design & Merchandising