Heather Lacy

• Led cross-functional teams to execute high-impact projects on time and within budget constraints to improve long term profitability
• Identified key performance metrics to keep staff motivated towards company goals
• Identified opportunities for cost reduction and process improvement through system implementations and project management
• Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations
• Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings

• Coached executives on best practices, providing constructive feedback to support their professional growth
• Optimized employee productivity levels by providing guidance on talent management and team building strategies
• Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities

• Conceptualized, planned, and launched small business in international context
• Led staff of 14 employees to successfully create and deliver products to customers
• Developed partnerships and managed relationships with retailers and international suppliers

• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
• Educated clients in personal financial planning and provided professional recommendations based on each client's individual needs
• Managed over $5 million for personal clients

• Successfully developed marketing plan working alongside Thai and Burmese co-workers
• Created marketing materials for sales presentations and client meetings
• Increased sales by 15%

• Established recruitment pipeline to attract and mobilize talented individuals to international positions
• Designed and executed marketing strategy resulting in multiple new partnerships in the industry
• Improved organizational culture by conducting leadership and coaching training for executive staff
• Guided potential workers through personal and professional evaluations to determine appropriate job match
• Coached workers currently living in Asia dealing with cultural stressors and helped refocus goals and expectations for international living

• Teach potential cross-cultural workers about topics such as worldview, cross-cultural communication, acclimation to a new culture, religion and diversity
• Coach individuals and families exploring moving or currently moving internationally in self discovery, job matching, healthy expectations, overcoming adversity, cross-cultural relationship development and cross-cultural understanding
• Assess candidates' strengths, weaknesses, and suitability for international living and cross-cultural work
• 5 star rating on Perspectives Global instructor review site

For eight years Living Mosaics hired and trained exploited and trafficked individuals, providing a positive work environment enabling employees to thrive outside of the red light district.

• Trained employees in jewelry making techniques
• Provided personal and professional mentoring
• Collaborated with counselors, physicians and nurses to plan or coordinate needs
• Recruited and trained western staff to grow organization
• Raised $100,000 to launch and maintain project