Heather Lago
Portland,TN
Summary
Resourceful Medical Assistant with proven expertise in organizing medical office environments and assisting with diagnostic efforts for patients. Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert with EHR system and skilled at learning new processes to meet unique office requirements.
Overview
21
21
years of professional experience
Work History
Certified Medical Assistant
Vanderbilt Integrated Pediatrics-Rivergate
Goodlettsville, TN
03.2024 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
Medical Assistant
Rivergate Pediatrics
Goodlettsville, TN
10.2021 - 03.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Assistant
Leavitt Family Medicine
Hendersonville, TN
11.2020 - 10.2021
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Administered rapid tests such as COVID, Strep, and other POCT tests to help clinical staff assess conditions.
- Scheduled appointments for patients via phone and in person.
- Efficiently performed insurance verification, pre-certification, and pre-authorization functions.
- Performed blood draws, spirometry testing, EKGs, ear lavage, administer vaccines, and therapeutic injections for multiple patients daily.
Medical Assistant
Portland Family Care and Walk In Clinic
Portland, TN
11.2019 - 11.2020
- Manage patient intakes, collecting histories, documenting vital signs and updating charts while maintaining patient privacy and confidentiality.
- Prepares blood specimens for transport after venipuncture.
- Perform breath alcohol tests and urine drug screens following specific company guidelines.
- Maintains a clean, orderly, well-stocked and suitable environment for all patient needs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Providence Health and Services/Facey Medical Group
Mission Hills, CA
02.2016 - 06.2018
- Mastered versatility by providing support in multiple specialty departments including Internal Medicine, Pediatrics, Podiatry, Dermatology, Orthopedics, ENT, Neurology, and OB/GYN.
- Provided assistance to clinicians during in-office procedures such as laceration repairs, biopsies, LEEP procedures, colposcopy, and vasectomies.
- Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.
- Performed diagnostic testing, venipuncture, and specimen collection.
Medical Assistant
California Kidney Medical Group, Richard Lessman
Thousand Oaks, CA
07.2003 - 02.2016
- Obtained vital signs, performed diagnostic testing, injections, and venipunctures.
- Ordered vaccines, therapeutic injections,and office supplies, as well as laboratory and radiology testing equipment.
- Processed refill requests and obtained prior authorizations for specialty medications.
- Achieved patient satisfaction by promptly addressing concerns by scheduling appointments, and notify laboratory and radiology results.
- Educated patients on prescribed medications, treatments, and procedures to alleviate problems with conditions such as chronic kidney disease.
Education
Licensed Practical Nursing Student -
Tennessee College of Applied Technology - Nashville
Nashville, TN12-2024
Phlebotomy NCPT # 934946 -
Conejo Valley Adult School
Thousand Oaks, CASome College (No Degree) - Medical Assisting NCMA# 934946
Watterson Pacific College
Oxnard, CABLS
American Heart Association
Skills
- HIPAA compliance
- Documentation procedures expert
- Charting expertise
- Venipuncture and phlebotomy
- Understands medical procedures
- Preparing specimens and samples
Timeline
Certified Medical Assistant
Vanderbilt Integrated Pediatrics-Rivergate
03.2024 - Current
Medical Assistant
Rivergate Pediatrics
10.2021 - 03.2024
Medical Assistant
Leavitt Family Medicine
11.2020 - 10.2021
Medical Assistant
Portland Family Care and Walk In Clinic
11.2019 - 11.2020
Medical Assistant
Providence Health and Services/Facey Medical Group
02.2016 - 06.2018
Medical Assistant
California Kidney Medical Group, Richard Lessman
07.2003 - 02.2016
Phlebotomy NCPT # 934946 -
Conejo Valley Adult School
Some College (No Degree) - Medical Assisting NCMA# 934946
Watterson Pacific College
BLS
American Heart Association
Licensed Practical Nursing Student -
Tennessee College of Applied Technology - Nashville
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