Heather Lane
San Antonio
Summary
Office Manager and Administrative Professional with 30 years of customer service experience supporting executives, managers, and front-line teams. Proven strengths in accounts payable/receivable (AP/AR), purchasing/procurement, vendor coordination, inventory/receiving, scheduling, and office operations. Known for accuracy, responsiveness, and creating organized, efficient workflows that improve service and keep day-to-day operations running smoothly.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Alamo Aero Services Inc.
San Antonio
06.2022 - Current
- Manage day-to-day office operations, providing administrative support to leadership and staff.
- Process accounts payable/receivable, payroll, support billing, and collections as needed, and maintain accurate financial records.
- Serve as authorized purchaser, oversee inventory management of aviation parts and supplies, vendor communication to ensure timely fulfillment, and ensure compliance with safety and regulatory standards.
Office Manager
Harmony Management LLC
San Antonio
06.2015 - 05.2022
- Directed office and administrative functions for the flight and maintenance department while maintaining a responsive approach.
- Served on the executive administrative team for the business owner and C-suite executives, supporting communication, priorities, and follow-through.
- Managed AP workflows and departmental payables; ensured accurate coding, approvals, and on-time payments.
- Acted as authorized purchaser and primary point of contact for vendors; coordinated receiving and inventory tracking.
Restaurant Manager
The Peach Café
Boerne
01.2011 - 05.2015
- Led daily operations for a high-volume restaurant, balancing guest service, staff leadership, and administrative priorities.
- Supervised and scheduled a 14-person team; trained staff on service standards and workflow efficiency.
- Managed purchasing, receiving, and inventory; completed daily cash handling and financial deposits.
- Maintained compliance with health regulations for restaurant and catering; coordinated on-site events and off-site catering.
Assistant Store Manager
Alfred Angelo Bridal
San Antonio
08.2008 - 01.2011
- Supervised and coached a team of 15 sales consultants to deliver a high-quality, service-focused customer experience.
- Supported hiring, training, and performance coaching; motivated team members to meet sales and service goals.
- Resolved customer concerns, maintained store standards, and ensured smooth daily operations.
Education
BBA - Management
University of Maryland - Satellite Campus
Seoul South Korea 09.1991 - 05.1995
Skills
- Customer Service
- Office Administration
- Executive Support
- AP/AR
- Purchasing & Procurement
- Vendor Relations
- Receiving & Inventory
- Scheduling
- Microsoft Office (Word, Excel, Outlook)
- Phones & Front Desk
- Recordkeeping
- Process Improvement
Timeline
Office Manager
Alamo Aero Services Inc.
06.2022 - Current
Office Manager
Harmony Management LLC
06.2015 - 05.2022
Restaurant Manager
The Peach Café
01.2011 - 05.2015
Assistant Store Manager
Alfred Angelo Bridal
08.2008 - 01.2011
BBA - Management
University of Maryland - Satellite Campus
09.1991 - 05.1995