Heather Layne
4308 West Hidden Preserve Cove Road,IN
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Monroe Carell Jr. Children's Hospital, enhancing patient care through precise medication dispensing and effective team collaboration. Skilled in workflow optimization and customer service, I successfully reduced medication waste and improved operational efficiency, ensuring compliance with HIPAA regulations while fostering a supportive environment for patients. Although pharmacy has been my primary role in the healthcare industry, I also have experience in triaging phone calls as a medical receptionist, electronically submitting prescriptions, medication reconciliation, and assisting with small, in-office procedures, such as removing stitches, staples, and setting up a sterile field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Monroe Carell Jr. Children's Hospital
10.2023 - 03.2026
- Prepared and dispensed medications accurately following hospital protocols.
- Assisted pharmacists in compounding sterile and non-sterile medications.
- Maintained inventory levels of pharmaceutical supplies and ensured proper storage conditions.
- Provided exceptional customer service to patients and healthcare providers regarding medication inquiries.
- Trained new pharmacy staff on processes and safety standards for medication handling.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Certified Medical Assistant
Tennesssee Orthopaedic Alliance
Hendersonville, TN
03.2023 - 10.2023
- Assisted in patient examinations, ensuring accurate documentation of medical histories and vital signs.
- Managed appointment scheduling and patient flow to optimize clinic efficiency.
- Conducted routine laboratory tests, maintaining strict adherence to safety protocols and procedures.
- Educated patients on pre- and post-operative care instructions to enhance recovery outcomes.
- Collaborated with healthcare professionals to coordinate comprehensive treatment plans for patients.
- Implemented electronic health record updates, improving data accuracy and accessibility for clinical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Triage Medical Assistant
St. Thomas Medical Partners
Nashville, TN
07.2021 - 03.2023
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and compliance.
- Managed appointment scheduling and follow-up communications to enhance patient experience.
- Maintained accurate electronic health records to ensure data integrity and accessibility.
- Monitored inventory levels of medical supplies, facilitating timely reordering processes for efficient operations.
- Supported clinic administration tasks such as scheduling appointments, updating patient records, and coordinating referrals to specialists when necessary.
- Facilitated timely communication between patients and healthcare providers by promptly relaying pertinent information.
- Reduced wait times for patients by maintaining an organized triage system that prioritized based on urgency levels.
- Exhibited strong interpersonal skills while interacting with diverse patient populations, fostering a welcoming and supportive environment for all individuals seeking medical care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certificate of Technical Studies - Medical Assisting
Remington College
Nashville, TN11.2022
High School Diploma - General Education
Portland High School
Portland, TN05.1997
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Patient confidentiality
- Insurance verification
- Aseptic techniques
- Compounding techniques
- Dosage form preparation
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medication preparation
- Equipment operation
- Stocking medications
- Billing and coding
- Patient paperwork
- Prescription labeling
- Medication storage
- Verifying orders
- Secure storage of medications
- Certified pharmacy technician (cpht)
- Cash register operations
Certification
PTCB Certification, certified pharmacy technician
Medical assistant
Timeline
Certified Pharmacy Technician
Monroe Carell Jr. Children's Hospital
10.2023 - 03.2026
Certified Medical Assistant
Tennesssee Orthopaedic Alliance
03.2023 - 10.2023
Triage Medical Assistant
St. Thomas Medical Partners
07.2021 - 03.2023
Certificate of Technical Studies - Medical Assisting
Remington College
High School Diploma - General Education
Portland High School