Heather Lefko
Park Forest,IL
Summary
I am hard working individual, and I have a passion for the restaurant industry. I am currently looking for new opportunities to increase and strengthen my leadership skills so that I can help others grow to higher roles; and to find a company where the culture is healthy, and advancement is available for high achievers.
Overview
16
16
years of professional experience
Work History
General Manager
Nonna’s Pizza
Crestwood, IL
07.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Area Supervisor/Training Manager
Little Caesars Pizza
Rolling Meadows, IL
08.2013 - 06.2023
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
General Manager
Sbarro Pizza
Hobart, IN
01.2011 - 08.2013
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
General Manager
Burger King
Monee, IL
10.2008 - 06.2011
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
High School Diploma -
Rich East High School
Park Forest, IL06-1993
License
- Food handlers license expires October 2024
Timeline
General Manager
Nonna’s Pizza
07.2023 - Current
Area Supervisor/Training Manager
Little Caesars Pizza
08.2013 - 06.2023
General Manager
Sbarro Pizza
01.2011 - 08.2013
General Manager
Burger King
10.2008 - 06.2011
High School Diploma -
Rich East High School