Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Heather Lenard

Owasso,Ok

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Premium Level Attendant/BartenderAccount ManagerCustomer Service RepresentativeCustomer Sales Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Owasso, Ok, US
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork from home option401k match4-day work week

Summary

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Overview

12
12
years of professional experience

Work History

Server Trainer

Cedar ridge country club
Broken arrow , Oklahoma
11.2024 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Customer Operations Representative

American Electric Power, AEP
Tulsa, Ok
05.2022 - 09.2024
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved accounting, service and delivery concerns.
  • Analyzed operational and financial data to identify business insights and opportunities for process improvement.

Senior collections coordinator

TDW
Tulsa, Ok
10.2022 - 08.2023
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Premium Level Attendant/Bartender

SMG Management
Tulsa, Ok
07.2014 - 10.2020
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Education

High School Diploma -

Wagoner High School
2004

General Education requirements

Southeastern Oklahoma State University

Business

Oklahoma Wesleyan University

Liquor License

Food Handlers Permit

Skills

  • Outstanding customer service
  • Excellent judgment
  • Trained in liquor, wine, beer, and food service
  • Great interpersonal skills
  • Upbeat, outgoing and friendly
  •  POS operation
  • Works well under pressure
  • Works well in fast paced environments
  • Responsible
  • Organized

Timeline

Server Trainer

Cedar ridge country club
11.2024 - Current

Senior collections coordinator

TDW
10.2022 - 08.2023

Customer Operations Representative

American Electric Power, AEP
05.2022 - 09.2024

Premium Level Attendant/Bartender

SMG Management
07.2014 - 10.2020

High School Diploma -

Wagoner High School

General Education requirements

Southeastern Oklahoma State University

Business

Oklahoma Wesleyan University

Liquor License

Food Handlers Permit

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