Heather Leonardi
Collectors
Bear,DE
14
years of professional experience
Results-driven warehouse and operations professional with over 10 years of experience leading high-volume distribution and logistics teams. Skilled in optimizing workflows, maintaining inventory accuracy, and ensuring on-time, high-quality order fulfillment. Known for strong problem-solving abilities, attention to detail, and hands-on leadership that drives efficiency and productivity. Collaborates effectively with management to implement process improvements, training, mentoring staff, and uphold the highest standards of safety, organization, and customer satisfaction.
Work History
Processor Shift Lead
5 Months- Assisted with assigning daily shift assignments
- Participating in daily huddles to communicate important updates
- Investigate and locate missing inventory
- Assist with problem solving issues with packages to ensure orders are accurate
- Troubleshooting equipment issues and submitting tickets when needed
- Assign work to associates based on business needs
- Report department metrics to ensure we are on track for production goals
- Facilitate training of new hires
- Mentor and train new department leads and managers
- Prepare daily end of shift hand-off report for next shift with metrics, work completed, and work in progress
Processor II
2 Months- Receive items accurately, while checking for damage and then organizing and staging bins for put away
- Pick inventory from designated locations and stage products for packing and shipping.
- Pack and ship orders according to established procedures and generate accurate shipping labels.
- Move items to designated storage and staging areas while maintaining accurate inventory records.
Warehouse Team Lead/Department Assistant
5 Years 5 Months- Manage daily warehouse operations, overseeing order picking, packing, shipping, and fulfillment across multiple shipping platforms.
- Prioritize and delegate workloads to warehouse associates to meet daily shipping deadlines and operational targets.
- Ensure high-priority orders are accurately processed and shipped the same day.
- Prepare outbound pallets and verify Bills of Lading and shipping documentation for accuracy and compliance.
- Monitor inventory through daily cycle counts, investigate discrepancies, and report variances to the Inventory Manager.
- Coordinate driver check-in, freight handling, and inbound/outbound logistics to support efficient warehouse operations.
- Partner with management to resolve customer service issues and identify opportunities to improve operational workflows.
- Support timekeeping processes and review employee vacation and time off requests.
- Coordinate domestic and international business travel, including flights, accommodations, transportation, travel documentation, business meals, and any itinerary changes.
- Facilitate vehicle purchasing and sales on behalf of the company in alignment with R&D project timelines and operational requirements.
- Manage COO and CPO calendars, monitoring time-sensitive emails, meeting requests, and scheduling needs across multiple departments.
- Managed monthly reconciliation and accurate reporting for company credit card expenses.
- Organize supply orders and deliveries based on building and department needs, priorities, and urgency.
Lead Problem Solver/Ambassador
7 Years 7 Months- Oversaw problem-solving and order correction processes across multiple departments
- Resolved shipment and packaging errors to minimize delays and maintain customer satisfaction.
- Prioritized and delegated daily tasks to maintain fulfillment accuracy.
- Partnered with management to troubleshoot system and equipment issues, with minimal downtime.
- Trained 200+ new associates and management in workplace safety, department processes, and provided guidance to improve productivity.
- Ensured all outbound trailers were docked and processed in compliance with safety standards prior to being loaded.
- Utilized WMS to monitor trailer status and ensure timely departure in accordance with SLA requirements
Education
Polysomnographic Technician Certificate - Polysomnographic Technology
High School Diploma
Skills
Dependable and deadline-driven
Strong problem-solving and decision-making skills
Communicates effectively with leadership and team members
Works well both independently and collaboratively
Highly organized and efficient in fast-paced environments
Excellent time management and multitasking abilities
Remains calm and effective under pressure
Accomplishments
- Selected to travel and new launch facilities in MN, MD, MI, NY, NJ, CA, TX, FL and VA to train new associates and management
- Successfully trained 300+ associates across multiple departments and buildings
- Promoted from Warehouse Associate to Warehouse Team Lead (Nov 2020)
- Served as Lead Trainer for Trailer, Dock, and Release (TDR) processes
- Supported managers in leadership development and daily task coordination
- Stepped in as acting Warehouse Supervisor during leadership transitions
- Recognized as "Lead Problem Solver" at Amazon for over six years
Timeline
Processor Shift Lead
Collectors
03.2026 - CurrentRead More
Processor II
Collectors
01.2026 - 03.2026Read More
Warehouse Team Lead/Department Assistant
Mishimoto
10.2020 - 03.2026Read More
Lead Problem Solver/Ambassador
Amazon
08.2012 - 03.2020Read More
Middletown High School
High School Diploma
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DTCC Workforce Development And Community Education
Polysomnographic Technician Certificate from Polysomnographic Technology
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