Heather Lewis
Floyd County Medical Center
Floyd,IA
23
years of professional experience
Experienced Certified Medical Assistant Clinic Coordinator with expertise in patient care, EHR documentation, HIPAA compliance, and clinic workflow support. Trusted for accurate communication, attention to detail, and smooth patient coordination.
Work History
Certified Medical Assistant Clinic Coordinator
18 Years- Coordinated patient intake, collected vital signs, and documented clinical information in EHR
- Administered injections and medications according to provider orders and clinic protocols
- Assisted providers with procedures, specimen collection, and point-of-care testing
- Prepared examination rooms, sterilized instruments, and maintained infection control standards
- Educated patients on follow-up instructions, medication use, and preventive care guidelines
- Scheduled appointments, managed patient flow, and supported efficient daily operations
- Verified insurance information, updated records, and resolved documentation discrepancies
- Mentored new clinical staff on workflow expectations, safety practices, and patient services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision-making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Implemented improvements in workflow processes
- Assisted physicians with minor surgeries, including preparing procedure room.
- Optimized inventory management, ordering supplies as needed
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid the physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Coordinated patient scheduling, referral workflows, and daily clinic operations for timely care delivery.
- Communicated with patients, families, and staff to resolve questions and maintain smooth visit flow.
- Tracked referrals, authorizations, and follow-up tasks to ensure accurate care coordination.
- Managed appointment calendars, minimizing conflicts and supporting efficient provider availability.
- Maintained clinical records and updated patient information with strong attention to confidentiality and accuracy.
- Supervised routine office procedures, supporting staff, and reliable clinic operations.
- Attended outreach events to raise awareness about the clinic's services.
- Prepared examination rooms at start.
- Helped front desk staff register and process patients.
- Protected patients by following HIPAA.
- Replenished spaces with fresh linens for clinic use.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Verify patient insurance eligibility, review payer policy guidelines, and submit prior authorization requests for patient services.
- Submit appeals to insurance companies.
- Schedule peer to peer reviews.
- Update policy and procedures for the Outpatient Specialty Department.
- Reported QI for the Outpatient Specialty Department.
- Provide on call coverage for General Surgeon working with Locum Tenens agencies.
- Provided lodging for the locum surgeon coverage.
- Coordinated the implementation of new specialty clinic services and onboarding of new providers.
Nursing Assistant
1 Year 10 Months- Assisted patients with bathing, dressing, feeding, and daily hygiene tasks.
- Supported safe patient transfers, repositioning, and ambulation using proper body mechanics.
- Monitored vital signs and documented observations accurately in patient records.
- Assessed patient needs and reported changes in condition to nursing staff promptly.
- Responded to call lights and provided timely comfort measures and assistance.
- Prepared patient rooms with required supplies and equipment for care activities.
- Collaborated with nursing team to deliver respectful, dependable bedside support.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Teacher's Assistant
1 Year 11 Months- Supported lead teachers with daily classroom routines and age-appropriate learning activities.
- Supervised children during indoor play, meals, and transitions to maintain a safe environment.
- Prepared learning materials, organized supplies, and maintained clean, orderly classroom spaces.
- Assisted with behavior guidance using positive reinforcement and consistent classroom expectations.
- Observed children's needs and communicated concerns to teachers and parents clearly.
- Helped implement lesson plans, circle time activities, and developmental skill-building exercises.
- Monitored restrooms, handwashing, and hygiene routines to reinforce healthy habits.
- Maintained accurate attendance, incident, and daily activity records for classroom reporting.
- Increased children's literacy skills by engaging them in storytelling sessions and reading activities.
- Fostered teamwork among students by facilitating group games and collaborative projects that encouraged cooperation and communication skills development.
- Reduced potential health risks to children by promptly addressing injuries or illnesses and notifying parents as needed.
- Promoted creativity among students using various art projects, music, dance, and imaginative play activities.
- Contributed to increased parent satisfaction by effectively communicating with families about their child's progress and any concerns.
- Collaborated with lead teacher to develop curriculum tailored to meet the unique needs of each student.
Office Assistant
1 Year 7 Months- Coordinated client file updates, policy documents, and daily office workflow for insurance operations.
- Managed inbound calls and appointment scheduling with prompt, professional client support.
- Tracked outstanding follow-ups, payments, and document requests to support timely account resolution.
- Maintained confidential customer information across filing systems and agency databases.
- Streamlined front-office procedures to improve task organization and reduce administrative delays.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Medical Assistant Diploma - Medical Assistant
Associate of Science - Business
Skills
HIPAA compliance
Insurance confirmation
Patient records
Time management
Workflow organization
Schedule coordination
Phone communication
Basic life support
Verbal and written communication
Reliable team player
Time management
Empathetic care
Patient advocacy
Medical terminology
Interests
Camping
Running
Road Trips
Pickleball
Timeline
Certified Medical Assistant Clinic Coordinator
Floyd County Medical Center
10.2008 - CurrentRead More
Nursing Assistant
Floyd County Medical Center
10.2006 - 08.2008Read More
Teacher's Assistant
The Learning Center
11.2004 - 10.2006Read More
Office Assistant
Matt Dodge Agency, Insurance Agent
05.2003 - 12.2004Read More
North Iowa Area Community College
Medical Assistant Diploma from Medical Assistant
Read More
North Iowa Area Community College
Associate of Science from Business
Read More