Customer service
Open To Work
HEATHER LOLLEY
Fresh Market Cafe
Flowood,MS
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Shift Leader, Customer Service Joy Creator/Crafter/Shift LeadOwner/Operator SpecialistCustomer Service ManagerReceptionist
Work Type
Full Time
Important To Me
Career advancementWork-life balanceHealthcare benefits
29
years of professional experience
Highly motivated and customer-focused professional with a diverse background in hospitality, retail, and management. Adept at welcoming and assisting guests in product selection, handling cash and credit card transactions with precision, and ensuring merchandise is consistently restocked. Proven ability to prioritize and fulfill orders for both pre-orders and walk-in guests while maintaining strict quality control standards and notifying management of any issues. Skilled in a range of proficiencies. A proactive team player who ensures all employees are working efficiently to meet company standards and who maintains a consistent record of punctuality and attendance. Possesses strong communication skills, bookkeeping abilities, and is adept at managing time effectively.
Work History
Shift Leader, Customer Service
6 Months- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new staff on menu items and service protocols.
- Managed inventory levels, placing orders to maintain stock availability.
- Developed staff schedules, optimizing coverage during peak hours for efficiency.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
Joy Creator/Crafter/Shift Lead
1 Year 1 Month- Welcome and help guests in product selection
- Handle cash and credit card transactions
- Restock merchandise as needed
- Prioritizes pre-orders as well as cakes for walk-in guest’s orders
- Evaluate cakes to ensure Nothing Bundt Cakes standards are met and notify management of any quality control issues
- Ensures that all employees are on task and moving with a steady pace and meeting company standards
- Maintains a consistent work attendance and punctuality record
MMO Teacher
1 Year- Taught children at mothers morning out
- Engaged with the children on activity’s
- Kept watch over the children to ensure their safety
Owner/Operator Specialist
3 Years- Cleaned residential homes to company standard
- Cleaned neighborhood clubhouses
- Cleaned up after special events or parties
- Bookkeeping
Customer Service Manager
7 Years- Organized client contracts, records
- Bookkeeping
Customer Service Representative
3 Years- Helped install gutters on residential homes
- Bookkeeping
Education
Bachelor of Science - Hotel Restaurant Tourism Management
Associate of Science - Social Work
Skills
Customer Service
Time Management
Effective Communication
Critical Thinking
Bookkeeping
Teamwork
Ability to follow directions
Problem Solving
Timeline
Shift Leader, Customer Service
Fresh Market Cafe
02.2026 - CurrentRead More
Joy Creator/Crafter/Shift Lead
Nothing Bundt Cakes
01.2025 - 02.2026Read More
MMO Teacher
Chapel of the Cross
01.2013 - 01.2014Read More
Owner/Operator Specialist
Heathers Helping Hands
01.2009 - 01.2012Read More
Customer Service Manager
Old Trace Homes LLC
01.2002 - 01.2009Read More
Customer Service Representative
Copper Gutters LLC
01.1998 - 01.2001Read More
Holmes Community College
Associate of Science from Social Work
Read More
University of Southern Mississippi
Bachelor of Science from Hotel Restaurant Tourism Management
Read More