Liliana Maldonado
Oviedo,FL
Summary
Dynamic leader and customer service expert with proven experience at Firehouse Subs. Excelled in managing teams, enhancing customer satisfaction, and streamlining operations. Skilled in problem resolution and employee training, significantly improving service delivery. Demonstrated expertise in customer support and team collaboration, driving positive outcomes and exceptional guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate/Shift Leader
Firehouse Subs
11.2023 - Current
- Utilize cash registers, POS terminals, electronic scanners, and other related equipment to conduct monetary transactions with customers all while making sure our guests' needs are taken care of
- Greet customers as they enter the location and answer any questions as needed as well as take orders and enter them into the POS terminal
- Process and prepare online orders in a timely manner.
- Communicate effectively with guests and handle questions and concerns in a professional manner
- Accept payments for items purchased and balance the cash register at the beginning and end of the shift
- Issue receipts and refunds as necessary
- Handle and resolve customer complaints
- Maintain a clean and tidy counter area
- Restock items needed for counter area
- go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed
- responsible for overseeing team members and ensuring customer satisfaction
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
Education
High School Diploma - Basic Academics
Hagerty High School
Oviedo, FL05.2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Refunds and exchanges
- Employee management
- Merchandise upselling
- Inbound and outbound calling
Certification
FL Certified Food handler ID
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Customer Service Associate/Shift Leader
Firehouse Subs
11.2023 - Current
FL Certified Food handler ID
High School Diploma - Basic Academics
Hagerty High School
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