Heather Lomax
Brooklyn
Summary
Dynamic professional with extensive experience at the NYC Dept of Social Services, excelling in benefit analysis and client communication. Proven track record in policy interpretation and regulatory compliance, enhancing service delivery and client satisfaction. Skilled in training staff and managing complex case files, driving efficiency in child support processes.
Overview
35
35
years of professional experience
Work History
Associate Benefit Specialist II
NYC Dept of Social Services
Brooklyn
06.2010 - Current
- Managed client communications and inquiries to ensure effective service delivery.
- Developed and maintained strong relationships with clients to enhance satisfaction.
- Defend local district social services against adverse action taken by benefit specialists on Cash Assistance, Medicaid, and the Supplemental Nutritional Assistance Program.
- Present evidence in support of Local District Social Services, to either defend its actions or collaborate on a decision of the Appellant at the State's Administrative Level.
- Ensure resolutions are addressed through the preparation unit.
- Provide training and guidance to newly hired staff, ensuring the delivery of responsible at State's Administrative Level.
Supervisory Specialist
Office of Child Support Enforcement
Brooklyn
08.1990 - 07.2001
- Managed case files for child support enforcement and compliance activities.
- Investigate the court order to verify income execution.
- Reviewed legal documents to ensure accuracy and adherence to regulations.
- Processed applications for child support services, verifying all necessary information.
- Coordinated communication between families and child support agencies to facilitate understanding.
- Assisted in training staff on case management procedures and software systems.
- Implemented policy changes to enhance child support processes and procedures.
- Conducted regular meetings with staff to evaluate progress and resolve concerns.
Education
Bachelor of Arts - Political Science And French
Niagara University
Niagara Falls, NY06-1990
Skills
- NYCWAY, WEBCOINS, FHEMS, FHIS
- Benefit analysis
- Policy interpretation
- Client communication
- Regulatory compliance
- Case management
- Data management
- Employee training
Timeline
Associate Benefit Specialist II
NYC Dept of Social Services
06.2010 - Current
Supervisory Specialist
Office of Child Support Enforcement
08.1990 - 07.2001
Bachelor of Arts - Political Science And French
Niagara University
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