Heather Lomax
Brooklyn,NY
Summary
Accomplished professional with solid background in benefit analysis and client communication from NYC Dept of Social Services. Proficient in policy interpretation, regulatory compliance, and optimizing service delivery. Skilled in training staff, managing intricate case files, and improving efficiency in child support processes. Diligent [Desired Position] with expertise in employee benefits administration, proven track record of streamlining benefits processes, enhancing employee satisfaction, and resolving complex issues through effective communication and problem-solving.
Overview
24
24
years of professional experience
Work History
Associate Benefit Specialist II
NYC Dept of Social Services
06.2010 - Current
- Managed client communications and inquiries to ensure effective service delivery.
- Developed and maintained strong relationships with clients to enhance satisfaction.
- Defend local district social services against adverse action taken by benefit specialists on Cash Assistance, Medicaid, and the Supplemental Nutritional Assistance Program.
- Present evidence in support of Local District Social Services, to either defend its actions or collaborate on a decision of the Appellant at the State's Administrative Level.
- Ensure resolutions are addressed through the preparation unit.
- Provide training and guidance to newly hired staff, ensuring the delivery of responsible at State's Administrative Level.
Associate Job Opportunity Specialist
Office of Legal Affairs
06.2001 - 07.2010
- Reviewed legal documents to ensure accuracy and adherence to regulations.
- Held conferences to address the clientele's needs for continued benefits.
- Ensure the resolution of clientele complaints prior to administrative hearings.
- Reconcile legal record for legal proceedings.
Education
Bachelor of Arts - Political Science and French
Niagara University
Niagara Falls, NY06.1990
Skills
- NYCWAY, WEBCOINS, FHEMS, FHIS
- Benefit analysis
- Policy interpretation
- Client communication
- Regulatory compliance
- Case management
- Data management
- Employee training
Timeline
Associate Benefit Specialist II
NYC Dept of Social Services
06.2010 - Current
Associate Job Opportunity Specialist
Office of Legal Affairs
06.2001 - 07.2010
Bachelor of Arts - Political Science and French
Niagara University
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