Heather Long
Concord,NC
Summary
Excellent customer service and administrative skills with a strong work ethic. Proficient in computer applications and experienced at prioritizing in a demanding work environment. Exceptional listener with excellent verbal and written communication skills. Highly insightful and supportive in a team environment. A dedicated worker who can be relied on to complete tasks accurately within established time frames. Energized for new challenges
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Charlotte-Mecklenburg Schools
03.2019 - Current
Financial Services Representative
TIAA
01.2023 - 11.2023
- Executed transactions and service requests on behalf of clients
- Developed in-depth knowledge of financial products and services for client satisfaction
- Collaborated as a team sharing questions and insights to provide superior customer service
- Maintained records of all participant interactions, including inquiries, complaints, and actions
- Referred clients to business partners when appropriate to retain and increase client assets
- Outlined client options of products and services and provided clarity of financial plan details and improved sales and service levels.
Sales Associate/Seasonal
Belk, Inc.
09.2014 - 01.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate Belk products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Banquet Server
LGC Hospitality Staffing
05.2018 - 10.2022
- Provided high quality services by personally greeting arrivals and professionally determining the nature of the enquiry
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Financial Services Representative
Vanguard
02.2022 - 06.2022
- Executed transactions and service requests on behalf of clients
- Developed in-depth knowledge of financial products and services for client satisfaction
- Collaborated as a team sharing questions and insights to provide superior customer service
- Maintained records of all participant interactions, including inquiries, complaints, and actions
- Referred clients to business partners when appropriate to retain and increase client assets
- Outlined client options of products and services and provided clarity of financial plan details and improved sales and service levels.
Substitute Teacher
Rowan-Salisbury Schools
12.2017 - 02.2022
Substitute Teacher
Guilford County Schools
03.2011 - 06.2017
Education
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Greensboro, NC05.1995
Skills
- Strong computer & software skills
- Multitasking and Organization
- MS Office
- Guest Relations Management
- High-Volume Dining
- Front-Of-House Display Creation
- Hospitality Service Expertise
- Cash handling proficiency
Timeline
Financial Services Representative
TIAA
01.2023 - 11.2023
Financial Services Representative
Vanguard
02.2022 - 06.2022
Substitute Teacher
Charlotte-Mecklenburg Schools
03.2019 - Current
Banquet Server
LGC Hospitality Staffing
05.2018 - 10.2022
Substitute Teacher
Rowan-Salisbury Schools
12.2017 - 02.2022
Sales Associate/Seasonal
Belk, Inc.
09.2014 - 01.2023
Substitute Teacher
Guilford County Schools
03.2011 - 06.2017
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Similar Profiles
Caroline HitesCaroline Hites
Teacher at Teach for America, Charlotte-Mecklenburg SchoolsTeacher at Teach for America, Charlotte-Mecklenburg Schools
Madena CunninghamMadena Cunningham
Special Education and Elementary Education Teacher at Charlotte Mecklenburg SchoolsSpecial Education and Elementary Education Teacher at Charlotte Mecklenburg Schools
Laura FoulkLaura Foulk
Teacher at Charlotte Mecklenburg SchoolsTeacher at Charlotte Mecklenburg Schools
ALEXIS FLOWERSALEXIS FLOWERS
TEACHER K-6 at Charlotte Mecklenburg SchoolsTEACHER K-6 at Charlotte Mecklenburg Schools
Michael SwiatekMichael Swiatek
Production and Installation Manager at American Welding / American Scale CompanyProduction and Installation Manager at American Welding / American Scale Company