Heather Lugo
Chula Vista,CA
Summary
Accomplished & motivated leader within the Hospitality Industry with a solid history of achievements within high volume establishments. Areas of expertise include: increasing revenue, improving procedures, maintaining budget & developing a great team.
Overview
10
10
years of professional experience
Work History
F&B Supervisor | Bar Lead
IHG Hotels: Kimpton & Indigo
07.2016 - Current
- Conduct monthly inventory & weekly ordering
- Successfully increase sales & stay within budget year by year
- Continuous training & development for FOH staff
- In charge of all cocktail menus & changing them seasonally
- Maintain a positive atmosphere for our guests & VIP's
Hospitality Consultant
Freelance
09.2015 - 09.2016
- Conducted on-site observations & interviewed employees
- Gathered & analyzed data to develop solutions or alternative methods to increase profits
- Reviewed licenses, permits, manuals, procedures & reports. Conferred with clients about any infractions & how to resolve any major issues
- Designed any recommended changes to polices, budgets &/or manuals
- Provided continuous training to management on inventory control, reducing costs & any operational needs
- Provided grassroots ideas to increase revenue within the local community
General Manager
Sammys Woodfire Pizza
05.2014 - 09.2015
- Trained all new management hired within San Diego County
- Conducted new hire orientation, payroll, quarterly staff meetings
- Monitored invoices, cash handling, inventory & ordering
- Successfully increases sales, exceeding LY numbers, kept costs within budget & successful P&L reviews
- Worked closely with HKC to ensure food quality & cleanliness were up to standards
- Scheduled the use of our facilities for events & negotiated details of arrangement with potential clients
Skills
- Inventory Control P&L
- Strategic Planning
- Training & Development
- Advanced Beverage Knowledge
- RBS & Bar Smarts Certified
- Strong & Experienced Manager
Timeline
F&B Supervisor | Bar Lead
IHG Hotels: Kimpton & Indigo
07.2016 - Current
Hospitality Consultant
Freelance
09.2015 - 09.2016
General Manager
Sammys Woodfire Pizza
05.2014 - 09.2015
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