Heather Malaske

Greeted and welcomed patients in person, fostering a welcoming environment.

Collected demographic and insurance information for accurate patient registration.

• Checked in patients, ensuring all necessary paperwork was completed for seamless registration.
• Directed patients to appointments or procedures, maintaining efficient flow.
• Verified eligibility and benefits information, clarifying results to assist patients with their coverage inquiries.
• Obtained necessary signatures from patients and responded to inquiries about financial assistance programs.

• Coordinated complex scheduling for patient appointments, procedures, and tests, managing provider and department calendars to streamline clinic operations.
• Facilitated insurance verification and obtained prior authorizations while ensuring accurate electronic medical records, enhancing patient navigation and minimizing delays.
• Provide high-level administrative support by managing patient legal/medical forms, maintaining lobby area, and coordinating interpreter services to enhance patient experience and clinic efficiency.
• Prepared and analyzed patient records to ensure all necessary documentation was complete and up-to-date, including obtaining and indexing outside records.
• Supported compliance with regulatory standards by organizing department records and creating training materials.

• Executed insurance verification to streamline billing process
• Educated patients on self-pay and billing options to support informed financial decisions
• Created and maintained patient records in Epic
• Coordinated daily workqueues to enhance task prioritization
• Assisted staff with patient registration via phone
• Answered and directed incoming calls

• Mediated student conflicts and proactively addressed potential issues to promote a positive classroom environment
• Consulted with parents on student concerns, resolving issues or referring to appropriate resources for support
• Administered first aid and prescription medicines during emergencies
• Maintained inventory of missing books and developed solutions for recovering costs associated with them

• Managed appointment schedule for physicians to ensure timely patient access
• Completed accurate registration and scheduling in Epic
• Verified and updated insurance and demographic information
• Received customer payments at time of service and balanced receipts daily
• Scheduled outside physician visits, scans, x-rays, CTS, injections and labs according to the order and provided outside sources with requested customer information
• Coordinated communication between medical staff and external sources, including referring physicians, outreach, nursing homes, home care, and hospice
• Processed Release of Information requests in compliance with regulatory and departmental policies
• Scanned reports into existing records, and performed other record maintenance issues