Heather Manni
Monterey,CA
Summary
Highly organized and motivated professional with 10+years of experience providing comprehensive administrative and customer-focused support in diverse industries. Proven ability to manage multiple tasks efficiently, prioritize effectively, and deliver exceptional results in fast-paced environments. Proficient in various software programs and eager to contribute to a dynamic remote or hybrid team.
Overview
16
16
years of professional experience
Work History
Owner
Central Coast Document Preparation
Salinas, CA
01.2020 - Current
- Created documents, maintained records, prepared presentations and other documents, and provided general administrative support to clients
Community Counselor
Europair International
01.2022 - 01.2023
- Scheduled and conducted in-home visits, explained program regulations, evaluated suitability of host families, assisted host families in selecting au pairs and prepared them for the arrival of their au pair
- Communicated regularly with host parents and au pairs, scheduled and implemented monthly meetings for the au pairs to enhance their cross-cultural experience
Manager
Extra Space Storage
Santa Cruz, CA
01.2021 - 01.2022
- Maximized sales & occupancy, controlled delinquencies, performed required custodial and minor maintenance functions and other duties as assigned
Delivery Driver
Doordash
01.2020 - 01.2022
Office Manager
Patterson Engineering
Salinas, CA
01.2019 - 01.2022
- Assisted project managers with administrative tasks like document control, project timelines, and status updates
- Prepared proposals and presentations for clients, including technical data compilation
- Coordinated with external vendors and contractors for project needs
- Tracked project budgets and ensured adherence to financial guidelines
Retail Merchandiser
Synergy
01.2019 - 01.2021
- Organized and presented products in a retail store to maximize sales by creating visually appealing displays, managed inventory levels, analyzed sales data, and collaborated with buyers to plan product ranges, ensured optimal stock levels and customer engagement through strategic product placement and promotions
Legal Clerk
Monterey County Public Defender's Office
01.2009 - 01.2013
- Assist attorneys with legal research, prepared legal documents, and communicated with attorneys
- Helped prepare bench memos, draft orders and opinions, and proofread documents
- Conducted witness interviews
- Supported attorneys by performing legal research, assisted with briefs, and other administrative tasks
- Drafted and filed court documents, took witness statements, and assist with depositions
Education
Monterey college of law
Seaside, CA01.2013
Associate of Arts - Administration of Justice and Corrections
Gavilan College
Gilroy, CA01.2010
Skills
- Calendar management
- Email management
- Data entry
- Scheduling
- Travel arrangements
- Meeting coordination
- Record keeping
- Report generation
- Excellent communication
- Interpersonal skills
- Conflict resolution
- Customer relationship management (CRM) software
- Microsoft Office Suite
- Google Workspace
- Accounting software
- Time management
- Organization
- Problem-solving
- Critical thinking
- Attention to detail
- Multitasking
- Adaptability
- Budget development
- Market trend awareness
- Consulting
- Profit and loss
- Business marketing
- Business management
- Customer relations
- Human resources
- Staff management
- Sales oversight
- Business administration
- Client service
- KPI management
- Business planning
- Verbal and written communication
- Small business operations
- Marketing
Timeline
Community Counselor
Europair International
01.2022 - 01.2023
Manager
Extra Space Storage
01.2021 - 01.2022
Owner
Central Coast Document Preparation
01.2020 - Current
Delivery Driver
Doordash
01.2020 - 01.2022
Office Manager
Patterson Engineering
01.2019 - 01.2022
Retail Merchandiser
Synergy
01.2019 - 01.2021
Legal Clerk
Monterey County Public Defender's Office
01.2009 - 01.2013
Monterey college of law
Associate of Arts - Administration of Justice and Corrections
Gavilan College