Heather Marlow
Rock Hill,SC
Summary
Highly motivated and compassionate recent nursing graduate seeking a challenging and caring role in a dynamic healthcare environment. Eager to expand clinical skills developed through my clinical rotations, with a focus on providing patient-centered care and building positive patient relationships
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Burkett, Burkett, Burkett CPA
12.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Process Improvement Specialist
Atrium Healthcare
01.2004 - 01.2022
- Responsible for all aspects of account follow up pertaining to Insurance Denials
- Identify Trends and complete other tasks requested by management and physicians
- Contact Insurance Carriers to follow up on claim submissions and process any necessary appeals
- Worked closely with physicians to correct billing and coding errors
- Acted as a Liaison between patients and providers to assure that Insurance claims and billing invoices were accurate.
- Worked at Sanger Clinic January 2004 until they merged February 2009 with Atrium Healthcare doing similar duties.
Education
Associate of Applied Science - Nursing
York Technical College
Rock Hill, SC05-2025
Skills
- Task prioritization
- Infection control standards
- Direct patient care
- Basic nursing care
- Compassionate and caring
- Monitoring vital signs
Timeline
Administrative Assistant
Burkett, Burkett, Burkett CPA
12.2022 - Current
Process Improvement Specialist
Atrium Healthcare
01.2004 - 01.2022
Associate of Applied Science - Nursing
York Technical College
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