Heather Fletcher
Chester,VT
Summary
Mental health professional with strong background in providing compassionate support and care. Skilled in crisis intervention, counseling, and developing personalized care plans. Excellent team collaborator, adaptable to changing needs, and consistently reliable. Known for empathetic communication, problem-solving abilities, and maintaining patient-centered approach.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
HCRS
Springfield, VT
03.2024 - Current
- Provided crisis intervention and emotional support to individuals in acute distress.
- Collaborated with multidisciplinary teams to develop effective care plans for clients.
- Assessed client needs through comprehensive intake evaluations and interviews.
- Member of on-call emergency response team for crisis intervention within the agency.
Home to school liaison
WNESU
08.2021 - 03.2024
- Developed and implemented tailored educational strategies for parents in home settings to support effective parenting practices.
- Provided connections to local community resources. Assisted individuals in accessing community support services. Facilitated referrals to various community organizations.
- Collaborated with educators to identify student needs and create tailored intervention strategies.
- Facilitated communication between schools and families to enhance student support services.
Post Permanency Case Manager
LUND
01.2020 - 01.2022
- Developed and implemented individualized plans that support parental growth through in-home education and targeted strategies.
- Supported treatment teams through consultation and advocacy efforts. Provided educational resources within educational institutions and collaborated with treatment teams.
Intensive Family Based Services Case Manager
Health Care and Rehabilitation Services
01.2015 - 01.2020
- Facilitated collaboration with Department for Children and Families (DCF) to address intensive needs of vulnerable and at-risk children, youth, and families.
- Delivered comprehensive case management services to an assigned caseload of families.
- Organized and led family safety planning meetings aimed at improving overall safety awareness and emergency readiness.
- Organized and led family time visits to enhance relationship dynamics.
- Facilitated instruction and demonstration of effective safe and healthy parenting strategies.
Mental Health Worker
Brattleboro Retreat
Brattleboro, VT
2014 - 2014
- Supported the safety and stabilization of individuals in an inpatient setting.
- Facilitated group therapy sessions.
- Performed medication management duties as necessary.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
Advocate
Ground Works Collaborative
01.2012 - 01.2013
- Directed shelter management activities to provide safe accommodations for homeless individuals.
- Managed volunteer scheduling and offered assistance to ensure smooth operations.
- Handled urgent crisis situations during on-call hours, providing immediate assistance.
- Facilitated access to resources and services to empower individuals in achieving safe and stable housing.
Education
Bachelor of Arts - Psychology
Union Institute and University
06-2011
Skills
- Conflict de-escalation
- Crisis intervention
- Client advocacy
- Suicide prevention
- Service coordination
- Case documentation
Certification
- CPR & AED.
- CPI – Nonviolent crisis intervention.
- Certificate in youth suicide prevention.
Timeline
Crisis Intervention Specialist
HCRS
03.2024 - Current
Home to school liaison
WNESU
08.2021 - 03.2024
Post Permanency Case Manager
LUND
01.2020 - 01.2022
Intensive Family Based Services Case Manager
Health Care and Rehabilitation Services
01.2015 - 01.2020
Advocate
Ground Works Collaborative
01.2012 - 01.2013
Mental Health Worker
Brattleboro Retreat
2014 - 2014
Bachelor of Arts - Psychology
Union Institute and University