Heather Martinez
Austin,TX
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
1
1
Certification
Work History
Cashier
Whataburger
Austin, TX
01.2025 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Stocked shelves with merchandise when needed.
Security Officer
Cerberus Security
Austin , TX
10.2024 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Enforced access control measures in accordance with established procedures.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
General Laborer
Laborfinders
Austin , TX
10.2024 - Current
- Loaded or unloaded building materials to distribute machinery or tools.
- Cleaned up job sites after completion of projects.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
Car Hopper
Sonic
Austin , TX
09.2024 - 11.2024
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered product and order questions accurately and professionally.
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Completed opening, closing and shift change tasks by following company guidelines.
- Collaborated with team members to streamline service and reduce wait times.
- Monitored inventory levels of condiments and dining ware, restocking as needed.
Education
Esthetics
Avenue Five
Austin , TX04-2025
GED -
Acc
Austin , TX08-2011
Skills
- Drawer balancing
- Product knowledge
- Hospitality and accommodation
- Customer service
- Reliability and punctuality
- Basic math
- Multitasking and organization
- Inventory restocking
- Patience and empathy
Certification
- Certified Esthetician, Avenue Five Institute, April 2025
Timeline
Cashier
Whataburger
01.2025 - Current
Security Officer
Cerberus Security
10.2024 - Current
General Laborer
Laborfinders
10.2024 - Current
Car Hopper
Sonic
09.2024 - 11.2024
Esthetics
Avenue Five
GED -
Acc