Heather Martin Patti
Madison,WI
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 35 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
25
25
years of professional experience
Work History
Owner
NorthStar Counseling Center
10.1998 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Education
Master of Arts - Education Administration
Edgewood College
Madison, WI05.1995
Skills
- Administrative Oversight
- KPI Management
- Budget Administration
- Regulatory Compliance
- Negotiation
- Team Oversight
- Budget Development
- Staff Hiring
- Contract Management
- Strategic Planning
- Relationship Building
- Product Branding
- Customer Relations
Timeline
Owner
NorthStar Counseling Center
10.1998 - Current
Master of Arts - Education Administration
Edgewood College
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